IWS - Endpoint Support Engineer (Alabang)

Stefanini Philippines, Inc.; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A technology services provider in Metro Manila is seeking experienced individuals in client services technology. Candidates should possess strong knowledge in operating systems, client device management, and ITIL processes. Ideal applicants have 6+ years of relevant experience, excellent communication skills, and a degree in engineering. This role requires shift flexibility and effective teamwork.

Qualifications

• 6+ years of experience in client services technology or digital workplace area.
• Strong hands-on experience in PC troubleshooting.
• Strong hands-on experience in PC automation techniques.

Responsibilities

• Work in a diverse, multi-team environment.
• Adhere to shift flexibility and schedules.

Skills

Client device operating systems knowledge

Client device management technology understanding

Mobile device management tools knowledge

Network setup and troubleshooting skills

ITIL processes understanding

Fluency in English

Problem-solving skills

End user communication skills

Analytical skills

Documentation generation

Education

University degree in computer engineering or similar

Job description

What do you need to succeed?

• Strong understanding of the client device operating systems, i.e. Windows, iOS, Android
• Strong understanding of client device management technologies, ie. scripting, software distribution, system management center, GPO configuration, Windows OS management
• Good understanding of mobile device management technologies, i.e. Intune, SOTI, or similar tool
• Good understanding of network setup, configuration, and trouble shooting
• Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs
• Fluency in oral and written English Soft Skills
• Talented and ambitious individuals who thrive for problem solving
• Be able to effectively work and collaborate in a globally diverse and multi team environment
• Strong end user communication skills
• Strong analytical skills
• Willingness to work also outside business hours if needed - Ability to think in processes and to generate good documentation
• University degree in computer engineering or similar education
• 6+ years of experience in working in client services technology or digital workplace area
• Strong hands‑on experience in PC problem trouble shooting
• Strong hands‑on experience in PC automation technics
• Shift flexibility and schedule adherence are required for this position.