IWMS Support Analyst: SQL & API Expert (Hybrid)

MRI Software; Philippines; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

HMO coverage with free dependent upon

20 annual leaves (including 5 credits)

Career growth opportunities

Competitive salary package

Plus additional benefits

Job summary

MRI Software is seeking an experienced Client Support Analyst to join the Evolution Support team in delivering high-level technical support for our IWMS software. You will work on complex issues, leveraging SQL and API integrations to ensure top-tier client service.

The role requires strong communication, a proactive mindset, and the ability to troubleshoot in a fast-paced, client-facing environment. Hybrid work arrangement with collaborative cross-team engagement is offered.

Qualifications

• 6 months of experience in a software support or SaaS environment.
• Strong Microsoft SQL knowledge (writing queries, troubleshooting database-related issues).
• Exposure to or experience with API integrations (REST/SOAP).
• Excellent communication and relationship management skills.
• Proven ability to analyse, troubleshoot, and resolve technical issues independently.
• Confident working in a fast-paced, client-facing role.

Responsibilities

• Own and manage support cases through to resolution, ensuring timely and professional communication throughout the lifecycle.
• Provide expert-level support on IWMS software modules, features, and deployment environments.
• Troubleshoot complex issues using SQL and support API integrations where applicable.
• Escalate unresolved or critical issues in line with internal processes and client SLAs.
• Maintain accurate records of all case activity, resolutions, and client communication in the CRM system.
• Contribute to the wider support team by sharing knowledge, mentoring junior staff, and promoting best practices.
• Adhere to ISO processes and GDPR guidelines in all activities.
• Collaborate closely with internal teams across development, QA, and implementation to resolve client issues effectively.

Skills

SQL

API integrations

Technical troubleshooting

Client-facing environment

Job description

MRI Software is seeking an experienced Client Support Analyst to join the Evolution Support team in delivering high-level technical support for our IWMS software. You will work on complex issues, leveraging SQL and API integrations to ensure top-tier client service.

The role requires strong communication, a proactive mindset, and the ability to troubleshoot in a fast-paced, client-facing environment. Hybrid work arrangement with collaborative cross-team engagement is offered.