ITSM Analyst: Change & CSI Specialist

PETNET, INC.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

PETNET, INC. is seeking an IT Service Management Analyst in the Philippines to maintain and improve ITSM functions and drive CSI efforts. The role involves coordinating CAB approvals, planning changes, and supporting Major Incident responses.

You will work with the Manager of IT Service Management and Business Applications to implement ITIL best practices, prepare documentation, and roll out continuous service improvements. Excellent collaboration across teams is essential.

Qualifications

• Bachelor's degree in Computer Science/Information Technology or equivalent.
• Preferably ≤1 year experience specialized in IT/Computer hardware or equivalent.
• Knowledge of ITIL and ITSM processes is preferred.

Responsibilities

• Performs operational activities for Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Collaborates with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
• Develops and maintains ITSM process documentation, user guides, policy documents, and training materials.
• Supports Major Incident response and Problem investigations to minimize service interruptions.

Skills

ITIL knowledge

Change management

Documentation

Reporting

Stakeholder coordination

Education

Bachelor's degree in Computer Science/Information Technology

Job description

PETNET, INC. is seeking an IT Service Management Analyst in the Philippines to maintain and improve ITSM functions and drive CSI efforts. The role involves coordinating CAB approvals, planning changes, and supporting Major Incident responses.

You will work with the Manager of IT Service Management and Business Applications to implement ITIL best practices, prepare documentation, and roll out continuous service improvements. Excellent collaboration across teams is essential.