ITIL-Driven Incident, Problem & Change Leader

GECO Asia Pte. Ltd; Muntinlupa; On-site; PHP 500,000 - 900,000; Full time

Job summary

GECO Asia Pte Ltd is seeking an experienced Incident, Problem & Change Management Specialist to oversee ITSM processes and ensure timely resolution of incidents while maintaining service stability. The role coordinates between IT operations, clients, vendors, and business stakeholders to uphold SLAs and ITIL standards.

The candidate will manage end-to-end activities, facilitate CAB meetings, analyze root causes, and prepare detailed reports.

Qualifications

• Bachelor's degree in IT/CS/Engineering/Management or related field.

Responsibilities

• Oversee end-to-end Incident, Problem, and Change Management activities.
• Coordinate CAB meetings and risk assessments.
• Prepare post-incident RCA reports and dashboards.
• Monitor SLAs and KPIs; produce regular operational reports.
• Communicate with IT teams, clients, vendors, and stakeholders.
• Ensure SOPs and ITIL processes are followed.
• Manage incident-related activities across shifts and handovers.
• Educate team members on Change Management processes.

Education

Bachelor's Degree in Information Technology/Computer Science/Engineering/Management

Tools

HDA ticketing tools

Job description

GECO Asia Pte Ltd is seeking an experienced Incident, Problem & Change Management Specialist to oversee ITSM processes and ensure timely resolution of incidents while maintaining service stability. The role coordinates between IT operations, clients, vendors, and business stakeholders to uphold SLAs and ITIL standards.

The candidate will manage end-to-end activities, facilitate CAB meetings, analyze root causes, and prepare detailed reports.