IT Support Specialist — 24/7 On‑Site Tech Help

Yondu, Inc.; Calamba; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Support Specialist to deliver day-to-day technical assistance, troubleshoot various IT issues, and maintain network stability. This role is ideal for individuals eager to grow in IT support, requiring a basic understanding of Microsoft 365 and network devices. Good communication and problem-solving skills are essential, along with a willingness to work on-site and on a shifting schedule.

Qualifications

• Basic understanding of hardware and software troubleshooting.
• Knowledgeable in Microsoft 365 environments.
• Familiarity with network management.

Responsibilities

• Provide first-level technical support for various IT issues.
• Troubleshoot laptops, desktops, and mobile devices.
• Assist in user account management in Microsoft 365.

Skills

Technical troubleshooting

Microsoft 365 knowledge

Network management

Problem-solving skills

Customer-oriented approach

Education

Associate Degree / Bachelor’s degree / Diploma in IT or related course

Tools

Jira

ServiceNow

Zendesk

Job description

A leading IT solutions provider is seeking an IT Support Specialist to deliver day-to-day technical assistance, troubleshoot various IT issues, and maintain network stability. This role is ideal for individuals eager to grow in IT support, requiring a basic understanding of Microsoft 365 and network devices. Good communication and problem-solving skills are essential, along with a willingness to work on-site and on a shifting schedule.