IT Support Specialist

Yondu, Inc.; Calamba; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Support Specialist to deliver day-to-day technical assistance, troubleshoot various IT issues, and maintain network stability. This role is ideal for individuals eager to grow in IT support, requiring a basic understanding of Microsoft 365 and network devices. Good communication and problem-solving skills are essential, along with a willingness to work on-site and on a shifting schedule.

Qualifications

• Basic understanding of hardware and software troubleshooting.
• Knowledgeable in Microsoft 365 environments.
• Familiarity with network management.

Responsibilities

• Provide first-level technical support for various IT issues.
• Troubleshoot laptops, desktops, and mobile devices.
• Assist in user account management in Microsoft 365.

Skills

Technical troubleshooting

Microsoft 365 knowledge

Network management

Problem-solving skills

Customer-oriented approach

Education

Associate Degree / Bachelor’s degree / Diploma in IT or related course

Tools

Jira

ServiceNow

Zendesk

Job description

Job Summary

The IT Support Specialist will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and support the maintenance of the company’s IT infrastructure. The role requires basic technical troubleshooting, familiarity with Microsoft 365, and foundational knowledge of network devices such as access points and switches. This position is ideal for individuals who want to grow in IT support and infrastructure.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and system issues.
• Troubleshoot laptops, desktops, printers, peripherals, and mobile devices.
• Install, configure, and maintain operating systems, standard applications, and company-approved tools.
• Assist in user account management in Microsoft 365 (password resets, access, mailbox setup, basic admin tasks).
• Monitor and maintain network stability; assist in basic network troubleshooting (access points, switches, cabling, connectivity).
• Log, track, and resolve support tickets in a timely manner while ensuring clear communication with users.
• Conduct basic preventive maintenance on IT equipment.
• Support onboarding/offboarding by preparing devices and access accounts.
• Coordinate with vendors or other technical teams for escalated issues.
• Maintain inventory of IT assets, equipment, and licenses.
• Follow IT policies, security standards, and proper documentation processes.

Office Locations Available

• Paranaque, Metro Manila
• Turbina, Calamba, Laguna
• Lapu-Lapu, Cebu

Minimum Qualifications

• Associate Degree / Bachelor’s degree / Diploma in Information Technology, Computer Science, or any IT-related course (fresh graduates are accepted).
• Must have basic understanding & knowledge on hardware and software troubleshooting.
• Must be knowledgeable in Microsoft 365 environments (Outlook, Teams, SharePoint, basic admin tasks).
• Must have familiarity with network management (access points, switches, routers, basic network diagnostics).
• Must be willing to work on site and on a 24x7 shifting schedule, including weekends or holidays as needed.
• Good communication skills and customer-oriented approach.
• Strong problem-solving skills and eagerness to learn.

Preferred But Not Required

• Knowledgeable or familiarity to Firewall configuration or network security
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Basic scripting or automation knowledge (PowerShell, Bash, etc.).