IT SUPERVISOR

Consumer Reach Inc.; Pampanga; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading distribution company in Pampanga is seeking a seasoned IT Operations Manager. This role entails supervising IT support, managing network systems, and providing ERP support. The ideal candidate has a bachelor's degree and 3-5+ years of relevant experience, with strong technical skills and leadership abilities. The position offers opportunities to work on innovative IT projects in a dynamic environment.

Qualifications

• 3–5+ years of IT experience, preferably in sales, distribution, or FMCG environments.
• Experience in ERP systems and strong knowledge of networks and servers.
• Ability to supervise and mentor IT technicians and support staff.

Responsibilities

• Supervise IT support for various teams.
• Monitor and maintain LAN/WAN and internet connectivity.
• Provide functional support for ERP systems.
• Manage IT asset records and ensure timely repairs.
• Support implementation of IT projects.
• Enforce cybersecurity policies.

Skills

Troubleshooting skills

Technical support skills

Leadership skills

Communication abilities

Ability to manage pressure

Education

Bachelor’s degree in Information Technology or related field

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Key Responsibilities

1. IT Operations & Support

• Supervise day-to-day IT support for Sales, Warehouse, Logistics, and Distribution teams.

• Ensure smooth functioning of POS systems, ERP modules (Sales, Inventory, Distribution), and mobile sales applications.

• Monitor and resolve user issues related to hardware, software, printers, POS devices, scanners, and handhelds.

• Maintain service-level response times and ensure minimal operational downtime.

2. Network & Systems Administration

• Monitor and maintain LAN/WAN, Wi-Fi, internet connectivity, VPN, and firewalls.

• Ensure server performance, system backups, and data security measures.

• Manage user access, permissions, and security protocols.

3. ERP / Business Application Support

• Provide functional support for ERP systems used in sales, distribution, and inventory.

• Coordinate with vendors for troubleshooting and system enhancements.

• Assist in data extraction, reporting, and system configurations.

4. IT Asset & Inventory Management

• Maintain records for laptops, desktops, handheld devices, printers, routers, and other IT assets.

• Plan and execute hardware upgrades or replacements.

• Ensure timely repair and maintenance of critical distribution equipment (e.g., barcode scanners).

5. Project Management

• Support implementation of IT projects such as system upgrades, network expansions, and new software deployments.

• Evaluate new technologies that can enhance distribution efficiency (e.g., route optimization tools, warehouse automation).

• Prepare project documentation and progress reports.

6. Team Leadership

• Supervise and mentor IT technicians and support staff.

• Delegate tasks and ensure completion based on priorities.

• Conduct training sessions for employees on IT systems and security awareness.

7. Information Security & Compliance

• Enforce cybersecurity policies and ensure protection of company data.

• Monitor antivirus, security patches, and update schedules.

• Support IT audits and ensure compliance with company policies.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 3–5+ years of IT experience, preferably in sales, distribution, or FMCG environments.

• Experience in ERP systems (SAP, Oracle, Microsoft Dynamics, or local ERP).

• Strong knowledge of networks, servers, firewalls, and Microsoft environments.

Skills Required

• Strong troubleshooting and technical support skills.

• Knowledge of sales/distribution processes (van sales, route planning, inventory flows).

• Leadership and team management skills.

• Excellent communication and coordination abilities.

• Ability to work under pressure and manage multiple priorities.

Key Performance Indicators (Optional)

• IT support response and resolution time.

• System and network uptime.

• Reduction in recurring technical issues.

• Successful completion of IT projects.

• Accuracy of IT asset tracking.

• User satisfaction ratings.