IT Specialist

Samsara; Mexico; On-site; PHP 890,000 - 1,334,000; Full time

Job summary

Samsara is seeking an Onsite IT Specialist to join our BizTech Helpdesk in Mexico City. You will troubleshoot, support, and enable our teams to stay connected, with a focus on onboarding new hires, provisioning hardware, and maintaining secure access to Samsara's cloud services.

The role requires a technical degree or equivalent experience, 2+ years of help desk work, 1 year onsite support, basic networking, and strong English.

Qualifications

• College degree in Computer Science, Information Systems, or a STEM field, or 4 years relevant job experience.
• Minimum of 2 years of help desk or technical support experience.
• Minimum 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience.
• Strong spoken and written English language skills.
• 8:00-5:00 Monday - Friday availability.

Responsibilities

• Help the Samsara team in our Mexico City office and online to resolve tech problems.
• Manage a ticket queue and seek opportunities to improve processes.
• Complete new hire onboarding including ordering and provisioning laptops and peripherals, and managing system access.
• Support hardware recovery and asset management.
• Manage office endpoints like printers, laptops, conferencing room equipment.
• Manage employee access to Samsara's cloud infrastructure.
• Collaborate with IT specialists to deliver infrastructure projects and upgrades, including network connectivity and security audits.
• Document IT policies and procedures.
• Partner with adjacent tiers for escalations and process improvements.
• Drive core operations to keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate tools and services that run our workplaces.
• Champion Samsara's cultural principles.

Skills

Help desk experience

Onsite IT support

Basic networking

English language skills

Time availability 8-5

Education

Bachelor's degree in Computer Science / Information Systems / STEM

4 years relevant job experience

Tools

Zendesk

ServiceNow

G Suite / Google Workspace

Slack

Zoom

Okta

Job description

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role

Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsara's IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you'll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.This is an in-office position requiring 5 days per week in our Mexico City, Mexico office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will

• Help the Samsara team both in our Mexico City office and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.
• Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
• Support hardware recovery and asset management.
• Managing office endpoints like printers, laptops, conferencing room equipment, and more.
• Managing employee access to Samsara's cloud infrastructure.
• Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc.
• Documenting IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
• Minimum of 2 years of help desk or technical support experience.
• Minimum 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience
• Strong spoken and written English language skills.
• 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events.

An ideal candidate also has

• Knowledge of Apple products (Macbooks, iphones, etc).
• Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
• Experience with a ticketing system (Zendesk, Service Now, etc).
• A passion for learning and doing new things in a fast-paced environment.
• An affinity for working with all things electronic.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonu