IT Service Desk Intern

TrendMicro; Manila; On-site; PHP 167,400 - 279,000; Full time

Job summary

TrendMicro is looking for an IT Service Desk Intern in Manila, Philippines. The role involves providing first-line IT support, managing service desk tickets, and assisting with hardware troubleshooting. Candidates should be enrolled in a bachelor's degree program related to IT, with knowledge in network security and essential applications. This internship offers a hybrid setup of 2 days onsite and 3 days remote, ensuring a rich learning experience in cybersecurity.

Qualifications

• Currently enrolled in a relevant bachelor's degree program.
• Availability to render at least 500 hours of internship.
• Willing to work 2 days onsite and 3 days remote.

Responsibilities

• Provide first line of IT support via phone, email, and chat.
• Manage service desk support tickets and requests.
• Assist in onsite meetings and events, and troubleshoot hardware issues.
• Install and configure operating systems and application software.
• Implement best practices for system security and data backups.
• Effectively communicate with IT support staff.

Skills

Network security

Troubleshooting

Microsoft applications

Windows OS

MAC OS

Education

Bachelor's degree in Information Technology or related

Tools

Microsoft Teams

Zoom

Adobe

Job description

IT Service Desk Intern page is loaded## IT Service Desk Internlocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R0009567As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.IT Engineer Intern Roles and Responsibility: • Provide first line of IT support via phone, email, chat. • Manages service desk support tickets and requests. • Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity. • Can coordinate process to other service teams as necessary. • Installing and configuring operating systems and application software. • Implementing best practices for system security and data backups. • Troubleshooting and resolving all technical issues when they arise. • Communicating effectively with IT support staff to ensure the setup process runs smoothly. Qualifications: • Enrolled in a bachelor's degree in Information Technology, Information Systems, Computer Engineering, Computer Science, or any related courses. • Can render a minimum of 500 hours of internship training. • Willing to be on a hybrid set-up, 2 days onsite and 3 days remote • Knowledgeable in network security and troubleshooting. • Familiar but not limited to the following applications: Desktop Windows OS, Desktop MAC OS, Microsoft applications, Microsoft teams, windows server, Business applications (zoom, adobe).Be Passionate.Be Innovative.Be a Trender.Be #EngineeredToDoGood.For over 35 years, Trend Micro’s unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.At TrendAI, we embrace change, empower people, and spark innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We’re always seek for top talent and you will work with the best. With us, you have the opportunity to thrive in an in an industry that is shaping the future.Explore Working at TrendAI