IT Quality Apps Lead (SAP QM & Salesforce) | Flexible Work

Continental Industry; Taguig; Hybrid; PHP 893,000 - 1,562,000; Full time

Benefits offered by this job

Training opportunities

Mobile and flexible working models

Sabbaticals

Job summary

Continental Global Business Services Manila Inc. in Manila seeks a seasoned IT Project Manager to lead Quality IT projects, manage cross-functional teams, and ensure on-time, on-budget delivery.

You will drive governance, risk, and stakeholder communications while coordinating with internal and external partners to deploy high-quality IT solutions. The role requires deep ITSM knowledge, SFDC experience, and strong English communication in a multicultural, distributed environment.

Qualifications

• University degree in computer science, Information Technology, Business Informatics, or a related field.
• Several years of experience in project management, with a focus on managing IT projects and collaborating with external service providers
• Many years in IT application operations and project delivery
• Solid understanding of IT Service Management (ITSM) principles and tools
• Experience with Quality applications is a strong advantage, especially in SFDC
• Proven ability to lead and coordinate cross-functional teams, including business, IT, legal, and external service providers, to ensure project success
• Business fluent in English (written and spoken)
• Strong communication skills, enabling the management of stakeholder expectations, negotiation with vendors, and conflict resolution across diverse teams
• Self-motivated, solution-oriented, and capable of working in a multicultural, distributed team environment
• Customer service-oriented mindset
• Passion for digital innovation and emerging technologies
• Applications from severely handicapped people are welcome.

Responsibilities

• Quality Management and Project Management
• Lead and support IT implementation projects (Agile, Waterfall, or Hybrid) within the Quality IT
• Plan, execute, and deliver high-quality project outcomes on time and within budget.
• Identify, assess, and mitigate project risks and issues through proactive management.
• Lead project teams fostering teamwork
• Develop and execute stakeholder communication plans to ensure transparency and alignment.
• Ensure adherence to IT governance, standards, and compliance requirements.
• Be the IT partner of choice for our business customers by taking over technical consulting and ensuring best fit IT solutions
• Oversee the operation, performance, and compliance of Quality applications, ensuring optimal availability and cost-efficiency.
• Coordinate with internal teams and external partners to manage application lifecycle and support.
• Build strong relationships with internal IT departments and key user groups to co-create strategic solutions.

Skills

Project management

Stakeholder management

Team leadership

English proficiency

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM tools

SFDC knowledge

Job description

Continental Global Business Services Manila Inc. in Manila seeks a seasoned IT Project Manager to lead Quality IT projects, manage cross-functional teams, and ensure on-time, on-budget delivery.

You will drive governance, risk, and stakeholder communications while coordinating with internal and external partners to deploy high-quality IT solutions. The role requires deep ITSM knowledge, SFDC experience, and strong English communication in a multicultural, distributed environment.