IT Operations Support Specialist (SBA)

John Clements Consultants, Inc.; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A consulting firm in the Philippines is seeking a qualified candidate to manage user provisioning, monitor incident tickets, and support daily IT operations. The ideal applicant will have a Bachelor's degree in IT or a related field, experience with Microsoft Office tools, and strong communication and analytical skills. This role requires a detail-oriented individual fluent in English, and offers an opportunity to contribute to a dynamic team.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Proficient in Microsoft Office tools including Excel, Word, PowerPoint, and Outlook.
• Fluent in English, both written and verbal communication.

Responsibilities

• Manage user provisioning requests ensuring timely access administration.
• Monitor, track, and resolve incident tickets within SLAs.
• Prepare and deliver ad hoc reports and analyses as required.
• Perform system health checks to identify and mitigate issues.
• Collaborate with team members to support daily IT operations.

Skills

Communication

Teamwork

Analytical skills

Problem-solving

Attention to detail

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Key Responsibilities

• Manage user provisioning requests and ensure timely access administration.

• Monitor, track, and resolve incident tickets within agreed SLAs.

• Prepare and deliver ad hoc reports, insights, and analyses as required.

• Perform system health checks to proactively identify and mitigate potential issues.

• Collaborate with system leads and team members to support daily IT operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

• Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).

• Strong communication, teamwork, and collaboration abilities.

• High level of attention to detail with strong analytical and problem-solving skills.

• Fluent in English, both written and verbal.