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IT Operations Senior Analyst | Makati | Morning | Full Onsite
HRTX
Makati
On-site
PHP 1,181,000 - 1,773,000
Full time
Today
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Job summary
A leading tech company is seeking an IT Operations Senior Analyst to support ticket dispatching and chat support. The ideal candidate will hold a Bachelor's degree in IT or a related field and be knowledgeable in ManageEngine Service Desk Plus and key technologies. Responsibilities include managing the Operational aspects of IT services. This position is full onsite in Makati.
Qualifications
- Bachelor's degree holder in IT or related courses.
- Knowledgeable in ManageEngine Service Desk Plus.
- Preferably ITIL certified.
Responsibilities
- Supports the operation of ticket dispatching and chat support.
- Management and Administration of ManageEngine Service Desk.
- Handles all projects/enhancement of other service desk.
Skills
Knowledgeable in ManageEngine Service Desk Plus
Knowledge in key technologies (e.g. Microsoft 365)
Knowledgeable in any ticketing system
Education
Bachelor's degree in IT, Information Systems, Computer Science, or Computer Engineering
Job description
IT Operations Senior Analyst | Makati | Morning | Full Onsite
Job Openings IT Operations Senior Analyst | Makati | Morning | Full Onsite
About the job IT Operations Senior Analyst | Makati | Morning | Full Onsite
Job Responsibilities:
- Supports the operation of ticket dispatching and chat support
- Management and Administration of ManageEngine Service Desk
- Handles all projects/enhancement of other service desk (Support Service Desk)
- Handles different tasks related to IT governance and compliance
Qualifications:
- Bachelor's degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
- Knowledgeable in ManageEngine Service Desk Plus
- With knowledge in key technologies (e.g. Microsoft 365)
- Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
- Preferably ITIL certified
- Preferably Certified Business Analysis Professional (CBAP)
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