IT Operations Manager Lead

Titan Technologies; Parañaque; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

A technology solutions provider located in Metro Manila seeks an experienced IT Operations Manager to oversee IT systems and infrastructure in a 24/7 operational environment. Candidates should have over 7 years of management experience, along with ITIL v4 and Security+ certifications. This role involves ensuring operational excellence, system uptime, and leading technical teams, offering a chance to be part of an impactful organization focused on innovative solutions.

Qualifications

• 7+ years of experience managing IT operations and infrastructure environments.
• ITIL v4 Foundation certification required.
• Security+ certification; CISSP preferred.
• Active DoD Top Secret clearance with SCI eligibility.

Responsibilities

• Oversee O&M functions including systems administration and patch management.
• Supervise service desk operations and incident escalation.
• Maintain compliance with security standards.
• Develop runbooks, SOPs, and change control processes.
• Ensure continuity through disaster recovery planning.

Skills

ITIL-based management

Hands-on technical knowledge

Team leadership

Education

Bachelor's degree in a technical or business field

Tools

Azure

AWS

VMware

Job description

Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment within the Department of Homeland Security (DHS).

The Operations Manager Lead will be responsible for ensuring operational excellence, systems uptime, infrastructure health, patching cycles, and support desk performance. The ideal candidate has strong hands‑on technical knowledge, ITIL‑based management experience, and the ability to lead teams in dynamic environments.

Duties and Responsibilities:

• Oversee all O&M functions including systems administration, patch management, asset management, backup/recovery, and monitoring.
• Supervise service desk operations, incident escalation, and Tier 2/3 support resolution.
• Maintain compliance with security standards and support incident response and audit readiness.
• Develop and maintain runbooks, SOPs, and change control processes.
• Ensure continuity through disaster recovery planning, testing, and documentation.

You MUST have:

• 7+ years of experience managing IT operations and infrastructure environments.
• ITIL v4 Foundation
• Security+ certification (CISSP highly preferred)
• At least one major platform certification (Azure/AWS/VMware)
• An active DoD Top Secret clearance with SCI eligibility is required

It’s great if you also have:

• Experience with enterprise monitoring, backup, imaging, and endpoint management tools.
• Strong understanding of ITIL‑based operations and security compliance frameworks.
• Familiarity with classified environments and system accreditation requirements preferred.

Education:

• Bachelor’s degree in a technical or business field.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries,Force, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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