IT Infrastructure Project Coordinator – Hybrid Role & Growth

Prime System Solutions; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Night Differential

HMO Coverage

SSS/PhilHealth/Pag-IBIG & 13th Month

Certification Opportunities

International Client Exposure

Continuous Learning & Technical Growth

Job summary

Prime System Solutions is seeking a proactive Project Coordinator to orchestrate IT infrastructure deployments from kickoff to handoff, acting as the customer’s primary contact after the sale and coordinating with engineers, procurement, warehouse and shipping to keep projects moving.

You will manage servers, switches, wireless access points and workstation deployments, track scope and timelines, coordinate with MSP teams, and ensure clear documentation and updates for stakeholders throughout

Qualifications

• Experience coordinating IT projects, infrastructure deployments, or technical implementations.
• Ability to manage multiple projects simultaneously and prioritize deadlines.
• Strong organizational skills and attention to detail.
• Ability to track timelines, deliverables, dependencies, and outstanding actions.

Responsibilities

• Pick up newly created projects from the regional project board and take action within the required SLA.
• Set up projects in ConnectWise Manage, including importing project scope through ScopeStack, reviewing quotes and service tickets, and breaking the project into phases, tasks, and estimated hours.
• Review the customer's signed scope and conduct the project kickoff communication.
• Serve as the primary point of contact for customers during the pre-project and coordination stage.
• Clarify and resolve scope discrepancies or customer questions regarding the services they purchased.
• Coordinate and assign engineers based on their availability, technical expertise, and project requirements.
• Coordinate with procurement to order required hardware and track orders through delivery.
• Monitor hardware ETAs and provide customers with realistic project start dates.
• Coordinate with shipping, warehouse, procurement, and technical teams to resolve delays and other project issues.
• Maintain and manage the project backlog and ensure projects remain on track for their planned start dates.
• Prepare projects for handoff to the Project Manager approximately four weeks before the scheduled start date.
• Coordinate small workstation deployment projects from planning through completion, including working directly with the customer to arrange workstation setup.
• Track project progress, issues, dependencies, and outstanding actions to ensure timely completion.
• Maintain clear and accurate project documentation, updates, and communication throughout the coordination process.

Skills

Project Coordination

IT Infrastructure Knowledge

Client & Stakeholder Management

Problem Solving & Ownership

Procurement & Scheduling

Adaptability

Education

Bachelor's degree in IT / Business / PM or related field

Tools

ConnectWise Manage

ConnectWise Dispatch

ScopeStack

Power BI

Job description

Prime System Solutions is seeking a proactive Project Coordinator to orchestrate IT infrastructure deployments from kickoff to handoff, acting as the customer’s primary contact after the sale and coordinating with engineers, procurement, warehouse and shipping to keep projects moving.

You will manage servers, switches, wireless access points and workstation deployments, track scope and timelines, coordinate with MSP teams, and ensure clear documentation and updates for stakeholders throughout