IT Help Desk

TaskUs; Las Piñas; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional growth

Internal mobility

Job summary

TaskUs in Las Piñas, Philippines is seeking an IT Help Desk professional to deliver technical support to end users with varying technical backgrounds. You will triage incidents, diagnose hardware and software issues, and ensure solutions are documented and resolved within established SLAs.

The ideal candidate has at least 2 years of Helpdesk or call center experience, strong English communication, and working knowledge of Windows, Mac, Google Workspace, and basic networking.

Qualifications

• 2+ years of Helpdesk or call center experience
• Proficient in English writing and oral communication
• Experience with Microsoft domain environments, Windows/macOS, Google Workspace, Exchange Admin, and Office

Responsibilities

• Perform incident triage and escalate or resolve based on incident scope
• Diagnose and resolve hardware, software, OS, applications, connectivity, peripheral, and basic network issues affecting desktops and laptops
• Document incidents accurately, troubleshoot per procedures/SLOs, update tickets, escalate when needed
• Assist users with system access, passwords, software usage, device configuration, and common PC problems; confirm resolution
• Answer inquiries via chat, phone, email; maintain timely responses
• Maintain ticket backlog and log activities in Help Desk system; follow up per SLAs
• Keep knowledge base articles and docs up to date

Skills

Helpdesk experience

Customer service

English communication

Windows OS

Mac OS

Google Workspace

Active Directory

Networking basics

Education

Bachelor's Degree in IT/CS or related

Tools

Microsoft Office

Exchange Admin

VPN basics

Google Suite

Job description

.IT Help Desk page is loaded## IT Help Desklocations: Las Pinas, NCR, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\\_2609\\_12052**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.**What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.**What can you expect in a \"IT Help Desk\" role with TaskUs:**The role will deliver quality technical support service to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Objectives. A successfulcandidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.The role will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and knowledge to respond to, and diagnose incidents through discussions with users.**Key Responsibilities:*** Perform incident triage and escalate or resolve based upon incident scope.* Diagnose and resolve hardware, software, operating system, application, connectivity, peripheral, and basic network issues affecting desktops and laptops.* Document incidents accurately, perform troubleshooting within established procedures and SLOs, maintain ticket updates, and escalate issues that require higher-level technical support.* Assist users with system access, password/account issues, software usage, device configuration, and common PC problems while providing clear instructions and confirming the issue is resolved before closure.* Answer incoming support inquiries via various channels (chat, phone, email, etc.)* Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Objective targets.* Keep up to date with knowledge base articles and other technical-related documentation.**Required Qualifications:*** At least 2 years of Helpdesk and/or call center experience* Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office.* Must be proficient in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.* Confident in English writing and oral communication skills to all audiences* Extremely organized and has an excellent ability to communicate and solve problems* Ability to work in a fast-paced environment with dynamic priority evolution* Excellent customer service with a strong sense of urgency* Has a can-do attitude and strong attention to detail* Willing to work on a rotational shifting schedule**Education / Certifications:*** Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.**Work Location / Work Schedule / Travel:*** Las Pinas* 100% onsite work setup* GY Schedule (Rotational as needed)****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.****DEI:**** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*We invite you to explore all TaskUs career opportunities and apply through the provided URL **.**to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website. This is the only chat room where you will find our recruiters.