IT Assistant

Vector Outsourcing Solutions Philippines; Mandaluyong; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing company in Metro Manila is seeking an IT support specialist. Responsibilities include installing and configuring operating systems, troubleshooting system issues, and providing client support. The ideal candidate is a college graduate in Information Systems or Computer Science with at least 1 year of experience. This role involves working onsite initially with a hybrid setup available after 1 year, emphasizing strong communication and problem-solving skills. Competitive benefits include paid leave and HMO coverage.

Benefits

Maternity & Paternity Leave

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

HMO Coverage upon regularization

Rice Allowance of Php 1,000 upon hiring

Monthly bonus of Php 1,000 upon regularization

Qualifications

• At least 1 year of relevant experience in IT support or technical assistance.
• Basic knowledge of networking, system administration, and Microsoft Windows environments.
• Experience in troubleshooting desktop, printer, and peripheral issues.

Responsibilities

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems.

Skills

Networking knowledge

System administration

Microsoft Windows environments

Communication skills

Problem-solving skills

Customer service skills

Education

College Graduate in Information Systems or Computer Science

Tools

Remote Desktop

Active Directory

Ticketing systems

Job description

Job Description

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Assist staff or clients through a series of actions, either face to face or over the telephone to set up systems, install software or resolve issues
• Troubleshoot system and network problems
• Diagnose and solve hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Support roll-out of new applications
• Setup new user accounts and profiles and resolve password issues

Minimum Qualifications

• College Graduate in Information Systems or Computer Science
• At least 1 year of relevant experience in IT support or technical assistance
• Basic knowledge of networking, system administration, and Microsoft Windows environments
• Experience in troubleshooting desktop, printer, and peripheral issues
• Familiarity with ticketing systems and IT documentation processes
• Strong communication, problem-solving, and customer service skills
• Willing to work onsite
• Amenable to work on a shifting schedule, mostly night shift

Preferred (but not required)

• Knowledge of Remote Desktop and Active Directory
• Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
• Basic knowledge of printers, VoIP, VPN, or cloud-based tools

Work Setup and Location

• Onsite during the probationary period
• Hybrid setup available after 1 year
• Night shift schedule
• Office is located at Shaw, Mandaluyong

Perks and Benefits

• Maternity & Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave

Others

• HMO Coverage upon regularization
• Rice Allowance of Php 1,000 upon hiring
• Monthly bonus of Php 1,000 upon regularization