IoT Operations Lead for Cross-Functional Support

PANDR Outsourcing; Albay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading outsourcing firm in the Philippines is hiring an Operations Manager for their team in Albay. The role requires over 4 years of experience in technical support, with at least 1-2 years in a leadership capacity. Responsibilities include managing client support, troubleshooting technical issues, and optimizing processes in various industries such as agriculture and energy. Candidates must have strong communication skills and experience with CRM tools. Competitive compensation package offered.

Qualifications

• More than 4 years of relevant work experience required for this role.
• 3–5 years of technical support experience, including at least 1–2 years in a leadership role.
• Background in IoT, SaaS, or industrial monitoring systems preferred.

Responsibilities

• Lead and manage a team delivering high-quality support across various applications.
• Act as the main escalation point for complex technical issues.
• Design and improve support processes that cater to distinct industry needs.
• Liaison between clients and product teams for customer feedback.
• Track and analyze support performance metrics to optimize service delivery.

Skills

Strong troubleshooting skills for IoT and telemetry technologies

Excellent English communication skills

Ability to quickly understand diverse sectors

Tools

Zendesk

Freshdesk

Job description

A leading outsourcing firm in the Philippines is hiring an Operations Manager for their team in Albay. The role requires over 4 years of experience in technical support, with at least 1-2 years in a leadership capacity. Responsibilities include managing client support, troubleshooting technical issues, and optimizing processes in various industries such as agriculture and energy. Candidates must have strong communication skills and experience with CRM tools. Competitive compensation package offered.