Internal Auditing Associate Manager

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Accenture in the Philippines is seeking an Internal Auditing Assoc Manager in a hybrid setup based in Muntinlupa. The role focuses on assessing delivery rigor across multiple core practices and ensuring robust control execution with measurable closure of gaps.

You will oversee audits of daily governance, capacity & SLA management, quality framework, and related artefacts, driving timely action tracking and escalation where needed.

Qualifications

• 7–8 years auditing experience required.
• 5 years in supervisory role.
• CPA/CIA or equivalent preferred.

Responsibilities

• Assess and improve delivery rigor across five core practices.
• Audit daily governance, capacity, quality, readiness and controls.
• Ensure audit-ready documentation and traceability.
• Verify RAID logs, MoMs, and escalation matrices.

Skills

Auditing

Supervisory experience

CPA/CIA certification

Education

CPA/CIA preferred

Job description

POSITION TITLE

Internal Auditing Assoc Manager

WORK SETUP

Hybrid

RESPONSIBILITIES

• The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.
• Scope: 5 Key Practices Covered
• Daily Governance & Performance Discipline
• Focus: Daily huddles, decision/RAID rigour, MoM, action tracking, escalation readiness
• Core audit outcomes:
• Verify that daily huddles occur consistently and are attended by the right roles (Analysts/TLs).
• Check that huddles follow a time-bound agenda, are data-driven, and conclude within planned duration.
• Assess whether RAID logs and Minutes of Meeting (MoM) are updated, standardised, shared, and traceable.
• Confirm pending actions are reviewed daily, owners and due dates are assigned, and closures are tracked.
• Ensure governance decisions are documented and linked to RAID/issue trackers and escalation matrix.
• Typical artefacts audited:
• RAID Log, MoM/Minutes, Daily governance deck/notes, Escalation matrix
• Capacity, Volume, Backlog & SLA Management
• Focus: Factory model, volume forecast, capacity planning, utilisation/AHT, backlog/SLA risk controls
• Core audit outcomes:
• Validate daily/weekly review of previous day’s closing volume, new volume classification, and carry-forward/backlog.
• Ensure expected volume forecast exists (including seasonality and upstream factors when applicable).
• Assess capacity calculations using actual availability (leave, shrinkage), not just headcount.
• Verify linkage between volume–capacity mismatch and task allocation decisions (targets, load balancing).
• Check SLA governance: SLA dashboards, risk identification for at-risk items, mitigation plans, and RCA for misses.
• Confirm proper monitoring of urgent requests (prioritisation rules, flagging mechanism, TL monitoring).
• Typical artefacts audited:
• Factory model worksheet, Volume tracker, SOD/EOD reports, AHT reports, Utilization/GPH reports, Agent scorecards, Capacity plans, Urgent request tracker, Reconciliation/inventory reports, DMS reports
• Quality Framework & Quality Governance
• Focus: Defined quality metrics, checkpoints, sampling/scoring, calibration, rebuttals, deviations, privacy in quality tools
• Core audit outcomes:
• Confirm quality metrics and QC checklists are documented, consistent across teams, and communicated.
• Validate quality coverage across stages: input, in-process, and output checkpoints; CTQs defined per stage.
• Assess sampling methodology, check frequency alignment to volumes, and standardised scoring guidelines.
• Verify calibration routine
• OTHERS:
• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS

• At least 7 to 8 years auditing skills/background; 5 years supervisory experience
• From known auditing firms - Good to have
• Preferably a CPA/CIA (Certified Internal Auditor) or with similar relevant certification/experience