Integration Support Engineer

Kuehne+Nagel; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Kuehne+Nagel Cebu City is seeking an IT professional to manage, develop and support the technology infrastructure powering our global systems and operations. The role focuses on providing enterprise-level support to customers and partners, troubleshooting issues, and collaborating with development on product issues.

You will grow your technical skills in a supportive environment, working with multiple internal and external teams.

Qualifications

• Strong ability to analyze and solve technical problems.
• Good communication/presentation skills.
• Excellent English language skills, both written and spoken.
• Readiness and availability to work in shifts.

Responsibilities

• Provide enterprise-level support to customers and partners.
• Troubleshoot and resolve customer problems; interface with development on product issues.
• Contribute to projects and collaborate with internal/external teams on technology initiatives.

Skills

Technical problem solving

Communication skills

English proficiency

Shift work readiness

Job description

Job Description:

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Your Role

You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill‑set in a supportive learning environment while working closely with nearly every internal and external facet of the business.

How you create impact

• Resolve problems in response to customer/system reported incidents via trouble tickets
• Identify and break down problems using structured problem resolution approaches
• Evaluate, diagnose, research, analyze and provide solutions to problems encountered
• Setup and configure requests together with customer(s)
• Make changes to existing setups based on customer description
• Collaborate with other teams on projects for new technology initiatives and deployments and provide management with feedback about areas of technical concern for associates and frequently encountered problems
• Update skill set by keeping up with technology changes and industry trends
• Attend trainings in accordance to professional development plan
• Shift work is required

What we would like you to bring

• Strong ability to analyze and solve technical problems
• Ability to learn fast and become proficient with unfamiliar systems
• Ability to interact with different countries, cultures, clients (internal and external)
• Good communication / presentation skills
• Excellent English language skills, both written and spoken
• Technical Support experience or IT experience is strongly desired
• Readiness and availability to work in shifts

What's in it for you

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.