Intake & Rostering Coordinator

Macedonian Community Welfare Association (MCWA); Manila; On-site; PHP 250,000 - 350,000; Full time

Job summary

Macedonian Community Welfare Association (MCWA) is seeking an Intake & Rostering Coordinator in Manila to coordinate rosters, contribute to program expansion, and develop intake strategies that support growth.

Responsibilities include maintaining the roster on Home Care Manager, ensuring staff compliance, and applying ethical decision making to support clients. You will work with the Supervisor and HR for recruitment as needed.

Qualifications

• Experience as Intake & Rostering Coordinator; 3 years preferred.
• Ability to develop intake strategies and extend programs.
• Ensure compliance with guidelines and quality care standards.
• Consult Supervisor when required.

Responsibilities

• Maintain Complete Care roster on the Home Care Manager program (Turnpoint).
• Monitor frontline staff compliance and departmental guidelines.
• Apply ethical decision making per standards to support clients.
• Consult the Supervisor when required.
• Respond to MAC referrals, eligibility and priority for programs.
• Manage service request waitlists to maximize occupancy.
• Provide information and advice to clients about service options.
• Undertake pre-home risk assessment process.
• Identify opportunities to improve access and allocation processes.
• Contribute to Health Department compliance cycle ensuring practice meets Home Care Standards.
• Notify HR for staff recruitment needs.
• Provide additional support as required by the Managing Director/Supervisor.

Skills

Accurate work

Strong communication

Attention to detail

Time management

Autonomous work

Continuous improvement

Positive attitude

Integrity

Aged care reforms understanding

Education

Administration-related qualification

Job description

This position will have a responsibility to coordinate the roster, contribute to further extension of the program and develop intake strategies that will assist the organisation to grow and expand.

• Maintain Complete Care roster on the Home Care Manager program (Turnpoint)
• Monitor frontline staff compliance and departmental guidelines
• Apply ethical decision making processes according to relevant professional and program standards to effectively support clients.
• Work within boundaries of professional areas of competence and consult the Supervisor when required
• Respond to MAC referrals, eligibility and priority for available programs
• Manage service request waitlists to ensure maximum occupancy in relevant programs
• Provide information and advice to clients about service options
• Undertake pre - home risk assessment process
• Where a referral is not suitable, provide information and advice to clients about alternative service options
• Identify opportunities and contribute to improve access and allocation processes and practice to enhance the efficiency and effectiveness of services
• Positively contribute to the Department of Health compliance cycle ensuring practice is in accordance with organisational guidelines and meets the required Home Care Standards
• Employ strategies to ensure effective risk management across the service and report concerns to the Supervisor
• Maintain and report on statistical data that enhances service options and program development
• Communicate to the HR and recruitment team the specific need for the staff recruitment
• Any other support as required and requested by the Managing Director / Supervisor

Skills

• Ability to produce accurate and quality work
• Excellent written, verbal and numerical communication skills
• Strong attention to detail and time management
• Ability to work flexibly and autonomously
• Strong drive for continuous improvement
• Positive and forward thinking attitude
• Honest and trustworthy
• An understanding of Aged Care Reforms and implications for the organisation and clients
• Qualification in Administration or a related field
• Previous experience in a similar role is highly regard

Experience:

• Intake & Rostering Coordinator: 3 years (Preferred)