Insurance CSR - Onsite, Signing Bonus, Growth Path

Gratitude Philippines; Iloilo City; On-site; PHP 190,000 - 246,000; Full time

Benefits offered by this job

Signing bonus

HMO coverage

Paid leaves

SSS Pag-IBIG PhilHealth

Paid training program

Career growth

Job summary

WNS Iloilo City is hiring Customer Service Representatives for our Insurance Account. This role is open to fresh graduates and career shifters with no BPO experience, offering a competitive PHP 17,000–22,000 monthly package plus a PHP 20,000 signing bonus. Work onsite in Iloilo City with rotating shifts.

You'll handle insurance inquiries, deliver quality service, document interactions, and follow standard processes while growing your career in one of Iloilo's leading BPO companies.

Qualifications

• Excellent English communication skills.
• Willing to work onsite in Iloilo City.
• Willing to work on shifting / rotating schedules, weekends, and holidays.

Responsibilities

• Handle insurance-related inquiries via voice / non-voice channels.
• Provide excellent customer service and support to clients.
• Resolve customer concerns accurately and professionally within TAT.
• Maintain high standards of quality and customer satisfaction.
• Document interactions and follow prescribed processes.

Skills

English communication

Education

Senior High School / 2nd Year College / College Graduate

Job description

WNS Iloilo City is hiring Customer Service Representatives for our Insurance Account. This role is open to fresh graduates and career shifters with no BPO experience, offering a competitive PHP 17,000–22,000 monthly package plus a PHP 20,000 signing bonus. Work onsite in Iloilo City with rotating shifts.

You'll handle insurance inquiries, deliver quality service, document interactions, and follow standard processes while growing your career in one of Iloilo's leading BPO companies.