Information Security Incident Response Manager

NTT DATA, Inc.; Mexico; On-site; PHP 2,117,898 - 4,235,796; Full time

Job summary

NTT DATA Services is recruiting an Information Security Incident Response Manager to oversee incident response, triage security events, and coordinate with global cyber security teams. The role requires strong analysis, communication, and policy‑driven access management.

The position emphasizes staying current with threats and aligning responses with business objectives while coordinating with stakeholders and IT operations.

Qualifications

• Bachelor’s degree or equivalent in IT, CS or related field.
• GIAC/GSEC, GCIA, or GCIH or equivalent preferred.

Responsibilities

• Manages prevention and resolution of security breaches and initiates incident/problem management.
• Performs access management per policy and reviews access controls.
• Implements security service audit schedules and tests access weaknesses.
• Interacts with global Cyber Security Analysts and specialists.
• Manages 2nd level triaging of security alerts and notifications.

Skills

Incident response

SIEM knowledge

Threat analysis

Communication to stakeholders

Endpoint protection

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

SIEM

IPS

Wireshark

tcpdump

EDR

Job description

Date: Jul 22, 2026

Location: Remote, MEX, MX

Company: NTT DATA Services

Information Security Incident Response Manager

Key Responsibilities

• Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated.
• Performs access management activities according to the policy.
• Implements and discusses security service audit schedules, review access authorization and perform the required access controls and testing to identify security weaknesses.
• Interacts with a global team of Cyber Security Analysts and specialists.
• Manages 2nd level triaging of security alerts, events, and notifications.
• Manages notifications of internal and/or external teams according to agreed alert priority levels, and escalation trees.
• Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders.
• Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified.
• Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
• Maintains an understanding of current and emerging threats, vulnerabilities, and trends.

Knowledge and Attributes

• Advanced understanding of End Point Protection Software.
• Advanced understanding of Enterprise Detection and Response software.
• Advanced knowledge of technological advances within the information security arena.
• Advanced understanding of inter-relationships in an overall system or process.
• Advanced knowledge of information security management and policies.
• Advanced understanding risk management principles and frameworks is crucial for prioritizing and addressing security incidents
• Advanced understanding of the organization's business operations, goals, and objectives enables the analyst to align incident response efforts with the broader business strategy.
• Ability to effectively communicate technical information to both technical and non-technical stakeholders, and end-users, as well as working with cross-functional teams during incident response.
• Ability to think critically, analyze information, and solve medium to complex problems.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computer Science or related preferred.
• SANS GIAC Security Essentials (GSEC) or equivalent preferred.
• SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred.
• SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred

Required Experience

• Advanced experience in a Technology Information Security Industry.
• Advanced experience or knowledge of SIEM and IPS technologies.
• Advanced experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here.