Industrialization System Integration & Support Engineer

IDEMIA; Manila; On-site; PHP 550,000 - 750,000; Full time

Job summary

IDEMIA in the Philippines is seeking a Profile Design professional to lead service activities for card personalization projects using IDEMIA's systems and local tools. You will analyze technical requirements, estimate workload, plan development, configure products and test outcomes.

Reporting to the project team, you will coordinate with customers and internal stakeholders to ensure the product configuration meets production environment criteria and quality standards while supporting continuous

Responsibilities

• Owns responsibilty for the customer products technical setup and configuration (new products or change requests)
• Interfaces with different stakeholders during the Profile Design process, from customer request to validation and customer approval
• Ensures the product configuration is in-line with customer requirements, production environment criteria and scheme requirements
• Provides support to Engineering, Management, and Quality teams through Continuous Process Improvement activities and project schedule reviews

Job description

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Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role manages the Profile Design professional service activity regarding the card personalization solution projects using IDEMIA's Personalization Systems and other local systems.This role analyzes the technical requirements and estimates the workload, plans and schedules the development, develops and configures the product and tests the product.

Key Missions

• Owns responsibilty for the customer products technical setup and configuration (new products or change requests)
• Owns the review and feasibility analysis for new project specification, offer professional suggestions conform to industrial standard and mass production capability
• Interfaces with different stakeholders during the Profile Design process, from customer request to validation (Product design tests, system integration tests, user acceptance tests) and customer approval
• Owns the responsibility of the full product consistency including (but not limited to) ensuring the compatibility of all the offer services (Profile Design, Chip Personalization, Data Preparation, Artwork, Card Fulfillment, on-card graphical personalization and Packaging offer, etc.)
• Ensures that the product configuration is in-line with the customer requirements, the production environment criteria (Machines, production tools) and / or the scheme requirement
• Owns the responsibility that all the internal development processes and guidelines are being followed to meet the expected quality by our customers
• Ensures that the project and product design meets the service-level agreements and the customer expectations
• Ensures the development is respecting the quality requirements and the compliance criteria (both schemes and IDEMIA)
• Provides support to Engineering, Management, and Quality teams through participation in Continuous Process Improvement activities, project schedule reviews and customer requirements definitions
• Troubleshoots any technical issues occurring during product design phase or during mass production, report and follow up, contribute to the resolution until the issue is fixed
• Contributes to the training and onboarding of the new joiners in the team including technical trainings on tools and technology, development best practices, delivery process etc.
• Works under close supervision and in charge of low complexity projects
• Faces problems that are typically of a routine nature, but may at times require interpretation or deviation from standard procedures
• Communicates information that requires some explanation or interpretation

Profile & Other Information

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies