Hybrid Security & Operations Coordinator

iReply Services; Canlandog; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Paid leaves & birthday off

Comprehensive health insurance

Performance-based salary increase

Annual salary adjustments

Employee recognition

Engaging team activities

Job summary

iReply Services seeks a hybrid Operations & Security Coordinator based in the Philippines to support daily operations and security monitoring activities.

The role combines technical support, hardware, networking, and security system coordination with customer account management, field technician liaison, and reporting responsibilities. Training will be provided on Uniview camera platform and company procedures.

Qualifications

• Experience in technical support, hardware, networking, devices, systems administration, security technology, or operations coordination.
• Strong computer and internet skills.
• Excellent written and verbal English communication skills.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Ability to follow established procedures and work independently.
• Proactive, dependable, and willing to learn new systems and technologies.
• Ability to manage both technical and administrative responsibilities.
• Comfortable coordinating with customers, technicians, and internal teams.
• Experience with Microsoft Office, Google Workspace, and CRM systems is preferred.

Responsibilities

• Program and configure Uniview camera systems.
• Create and manage camera zones, analytics, and detection settings.
• Review and monitor security events and alarms.
• Assist with live security monitoring and event verification.
• Perform quality control checks on camera systems and monitoring accounts.
• Assist with troubleshooting and support related to cameras, monitoring systems, and connected devices.
• Coordinate with field technicians regarding installations, maintenance, troubleshooting, and service calls.
• Create and maintain customer accounts and monitoring profiles.
• Follow up with existing clients regarding service requests, maintenance, and support.
• Track service requests, installations, maintenance activities, and customer concerns.
• Coordinate schedules with field technicians, customers, and management.
• Maintain accurate and organized customer, project, and monitoring records.
• Prepare reports, proposals, service documentation, and other administrative paperwork.
• Assist with day-to-day operational and administrative tasks as needed.
• Ensure customer and monitoring information is properly updated and documented.

Skills

Technical support

Hardware

Networking

Devices

Security systems

Operations coordination

CRM systems

Microsoft Office

Google Workspace

Education

null

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

iReply Services seeks a hybrid Operations & Security Coordinator based in the Philippines to support daily operations and security monitoring activities.

The role combines technical support, hardware, networking, and security system coordination with customer account management, field technician liaison, and reporting responsibilities. Training will be provided on Uniview camera platform and company procedures.