Hybrid Sales and Driver Onboarding Manager

Whip, Inc.; Mexico; Hybrid; PHP 3,750,000 - 5,625,000; Full time

Benefits offered by this job

Mission-driven startup

Growth opportunities

Collaborative team

Job summary

DriveWhip is looking for a proactive Sales Manager to lead our driver onboarding and sales outreach team, blending hands-on sales with leadership in a fast-paced startup. You will guide the driver conversion pipeline from outreach to pickup coordination while ensuring daily production goals and quality standards are met.

The ideal candidate is an organized, analytical communicator and closer who can coach a growing team and manage workflow across Applications, Compliance, HR, and Fleet

Qualifications

• 3+ years of experience in sales, account management, onboarding, or operations.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong analytical and decision-making skills.
• Experience tracking productivity metrics and team performance.
• Comfortable reviewing sensitive information and making judgment-based decisions.
• Experience using CRM systems, spreadsheets, and workflow management tools.
• Familiarity with rideshare platforms (Uber, Lyft) is a bonus.
• Fluent or highly proficient in English.

Responsibilities

• Call, text, and email newly approved drivers to schedule vehicle pickups and drive conversion.
• Conduct introductory calls to explain DriveWhip benefits and guide drivers through next steps.
• Assist drivers in completing credit card authorization forms and submitting deposits.
• Send and manage weekly rental invoices and upfront deposit payments.
• Follow up with inactive and unbooked leads to maximize approved-driver conversion rate.
• Schedule vehicle pickups, including assigning VINs and confirming logistics.
• Lead orientation sessions covering DriveWhip policies, procedures, and expectations.
• Monitor and follow up on late rentals and no-shows (e.g., missed pickup appointments).
• Manage win-back campaigns for drivers who have been inactive for several weeks or months.
• Partner with the Applications team to verify onboarding documents (driver’s licenses, insurance, rideshare status).
• Flag eligibility concerns, discrepancies, or high-risk applications for escalation and review.
• Provide support for general driver issues such as mechanical problems, towing, or policy questions.
• Monitor daily agent productivity, workflow completion, and outreach/conversion output.
• Track team KPIs and ensure agents move leads through stages.
• Identify bottlenecks and escalate to management.
• Provide day-to-day coaching and support to team members.
• Reinforce SOP adherence and accountability.
• Oversee team lead and driver pipelines to ensure timely progress across onboarding stages.
• Maintain accurate reporting and notes in CRM systems.
• Coordinate with Applications, Compliance, HR, and Fleet Operations.

Skills

Sales leadership

Onboarding

CRM

English

Analytics

Team management

Communication

Tools

CRM systems

Spreadsheets

Workflow tools

Job description

DriveWhip is looking for a proactive Sales Manager to lead our driver onboarding and sales outreach team, blending hands-on sales with leadership in a fast-paced startup. You will guide the driver conversion pipeline from outreach to pickup coordination while ensuring daily production goals and quality standards are met.

The ideal candidate is an organized, analytical communicator and closer who can coach a growing team and manage workflow across Applications, Compliance, HR, and Fleet