Hybrid Knowledge Management & ServiceNow Analyst

Manulife Business Processing Services (MBPS); Quezon City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading service provider seeks a Knowledge Management Support Analyst in Quezon City, Philippines. The role involves overseeing Service Desk documentation and collaborating with Vendor-Knowledge Managers to maintain standards. Ideal candidates will have a Bachelor's degree, experience in technical documentation, and strong communication skills. The position offers a hybrid work setup, promoting flexibility and career growth.

Benefits

Flexible work environment

Career development opportunities

Inclusive culture

Qualifications

• Strong experience in Service Now documentation processes (2-3 years).
• Experience in a dynamic Service Desk environment.
• Excellent verbal and written communication skills in English.

Responsibilities

• Oversee documentation of Service Desk in alignment with policies.
• Act as a liaison for Vendor and Manulife stakeholders.
• Implement improvements in documentation initiatives.

Skills

Technical Documentation

Service Now

Customer Service Orientation

Communication Skills

Analytical Skills

Education

Bachelor’s degree in any course

Tools

Microsoft Office Suite

Lotus Notes

Active Directory

Job description

A leading service provider seeks a Knowledge Management Support Analyst in Quezon City, Philippines. The role involves overseeing Service Desk documentation and collaborating with Vendor-Knowledge Managers to maintain standards. Ideal candidates will have a Bachelor's degree, experience in technical documentation, and strong communication skills. The position offers a hybrid work setup, promoting flexibility and career growth.