Hybrid IT Services Delivery Lead - Infra & Cloud

NYGC Services, Inc.; Muntinlupa; Hybrid; PHP 1,200,000 - 1,500,000; Full time

Job summary

A technology service provider in the Philippines is seeking a Service Delivery Specialist to manage stakeholder expectations and ensure quality service delivery. The ideal candidate has over 10 years of infrastructure delivery experience and a strong customer service orientation. This role requires excellent communication skills and the ability to coordinate effectively within teams. A hybrid work setup is offered, along with a competitive compensation package.

Qualifications

• At least 10 years experience in Infrastructure delivery or IT services delivery.
• At least 5 years experience in Services Delivery management.
• Knowledgeable on Operations KPI.

Responsibilities

• Manage and control expectations of stakeholders.
• Monitor and control the implementation of best practices.
• Consistent communication and reporting on performance.
• Identify new customer needs and propose solutions.

Skills

Infrastructure solutions experience

Team management experience

ITIL process management

Customer service orientation

Excellent communication skills

Job description

A technology service provider in the Philippines is seeking a Service Delivery Specialist to manage stakeholder expectations and ensure quality service delivery. The ideal candidate has over 10 years of infrastructure delivery experience and a strong customer service orientation. This role requires excellent communication skills and the ability to coordinate effectively within teams. A hybrid work setup is offered, along with a competitive compensation package.