Hybrid Fraud & Disputes Team Lead — Lead, Detect & Scale

Tink; Pasay; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

A leading payments technology firm is seeking an experienced professional to oversee the SM Support Team focused on fraud prevention. The ideal candidate will have a strong background in fraud analysis, team leadership, and operational management. They will be responsible for developing team performance, managing daily operations, and collaborating with cross-functional teams to enhance merchant experiences. This hybrid position is located in Pasay, Metro Manila.

Qualifications

• 2+ years of work experience with a Bachelor’s Degree or more with an Advanced Degree.
• Proven experience in fraud analysis and chargeback processes.
• Minimum 2 years in a leadership role managing fraud analysts.

Responsibilities

• Lead and develop the SM Support Team.
• Manage day-to-day operations and review cases for fraud.
• Evaluate merchant needs and enhance their experience.

Skills

Leadership

Analytical skills

Fraud detection techniques

Risk management

Collaboration

Education

Bachelor's Degree in Business, Finance, or related discipline

Tools

Fraud detection tools

Data analytics

Job description

A leading payments technology firm is seeking an experienced professional to oversee the SM Support Team focused on fraud prevention. The ideal candidate will have a strong background in fraud analysis, team leadership, and operational management. They will be responsible for developing team performance, managing daily operations, and collaborating with cross-functional teams to enhance merchant experiences. This hybrid position is located in Pasay, Metro Manila.