HVAC & Refrigeration Alarm Monitoring Specialist

Risewave Consulting Inc.; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A consulting firm in the HVAC industry is seeking applicants for a position focused on alarm management and troubleshooting for refrigeration and HVAC systems. Responsibilities include managing alarm responses, documentation, and customer interactions. Ideal candidates should have a 4-year degree and a service-oriented background, with customer service experience preferred. Fresh graduates are welcome to apply. Shifting operations, including weekends and overtime, are required.

Qualifications

• Fresh graduate is acceptable.
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage.

Responsibilities

• Interrogate refrigeration and/or HVAC alarms and diagnose them.
• Deliver alarm information with accurate documentation.
• Provide sound decision based on alarm history and graph analysis.
• Update and confirm completed work orders.
• Answer inbound and transferred calls.

Skills

Basic Knowledge in MS Outlook

Basic Knowledge in MS Word

Basic Knowledge in MS Powerpoint

Basic Knowledge in MS Excel

Customer Focus

Communicates Effectively

Drives Results

Action Oriented

Collaborates

Self-Development

Education

Graduate of any 4-year degree

Tools

Salesforce

VMWare

MSSR

ININ

Job description

A consulting firm in the HVAC industry is seeking applicants for a position focused on alarm management and troubleshooting for refrigeration and HVAC systems. Responsibilities include managing alarm responses, documentation, and customer interactions. Ideal candidates should have a 4-year degree and a service-oriented background, with customer service experience preferred. Fresh graduates are welcome to apply. Shifting operations, including weekends and overtime, are required.