Human Capital Services Coordinator - Open to Fresh Graduates

TTEC; Quezon City; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

PTO

Wellness program

Healthcare benefits

Competitive compensation & bonus

Job summary

TTEC, a global leader in customer experience, is seeking a Human Capital Services Coordinator to work in a hybrid role from Novaliches, Quezon City, Philippines. You’ll help ensure employee records are accurate, support benefits enrollment, and assist recruitment initiatives.

You’ll answer benefits questions via ticket and chat, learn Oracle HR systems, and report to the Team Lead, Human Capital Services. The role emphasizes attention to detail, service orientation, and opportunities for career

Qualifications

• Customer experience focus and service orientation.
• Working knowledge of HR systems and Helpdesk/Ticketing tools.
• Ability to follow standard operating procedures and learn new systems quickly.
• Attention to detail in data entry and record keeping.

Responsibilities

• Maintain employee records accurately in Oracle HRIS.
• Support vendor management administration.
• Respond to employee queries via ticketing and chat.
• Assist benefits enrollment and HR processes.
• Provide support for recruitment initiatives when needed.
• Suggest improvements to HR processes and SOPs.

Skills

Customer Experience orientation

HR systems knowledge

MS Office proficient

Attention to detail

Data entry

Learning agility

Tools

Oracle HRIS

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Human Capital Services Coordinator working hybrid in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Have a passion for working on people-focused initiatives? Looking to support the People and Culture and talent acquisition teams in implementing programs? You’ll help ensure employee records, files, and documents are entered into Oracle systems accurately, answer benefit questions, and provide backup support for recruitment initiatives. You’ll answer questions about employee benefits and assist employees in finding the information they need to ensure proper enrollment and participation in benefits programs.

You’ll report to the Team Lead, Human Capital Services.

During a Typical Day, You’ll

• Accurately and efficiently maintain employee records in Oracle
• Support vendor management administration
• Respond and processes incoming queries from employees through ticket and chat
• Initiate Hi-Touch and Hypercare to employees who needs immediate assistance
• Efficient management and process benefits, compensation, end employment and return to work administration
• Review processes and provide recommendation to improve employee experience including reviews of relevant SOPs, desktop procedures and ways of working
• Improve the key success metrics

What You Bring to the Role

• Customer Experience orientation
• Working knowledge of various HC and TTEC systems. Knowledge about HR Systems and
• Enabling Technologies with Shared Services is an advantage
• Strong attention to detail, focus and ability to follow standard operating procedures
• Basic to advance knowledge of MS Office applications
• Ability to learn technology quickly
• Ability to learn data entry into the Oracle database system

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit https://mybenefits.ttec.com/?manual for more information.

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.