Hub Coordinator - Operations SPX Express Guadalupe Cebu

SPX Express; Manila; On-site; PHP 320,000 - 420,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Associate to support day-to-day hub functions, including parcel inbounding, sorting, rider dispatch, and inventory control. You will coordinate with agency teams and assist in maintaining accuracy across hub processes.

Responsibilities include conducting team briefings, monitoring productivity against KPIs, and creating hub reports. You will also assist Customer Support with escalations, drive process improvements, and handle payment-related

Qualifications

• Bachelor's degree required.
• 3+ years in logistics, warehouse and distribution; e-commerce fulfillment is a plus.
• Has held a leadership role, preferably in a warehouse or hub.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Ability to work shifts as scheduled by the team.
• Demonstrates continuous learning mindset and can perform hub administrative tasks.

Responsibilities

• Assists in day-to-day hub operation (last mile and first mile), including inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory control.
• Conducts team briefings and documents meeting minutes.
• Monitors hub performance ensuring productivity levels and KPI targets are met.
• Creates, reviews and validates hub reports.
• Supports Customer Support team in addressing escalated calls.
• Implements process-improvement initiatives to boost hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators overseeing agency teams.
• Performs other hub operation tasks as needed.

Skills

Leadership

Logistics knowledge

Microsoft Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.


• Conducts team briefing and documents minutes of the meeting


• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.


• Creates, reviews and validates reports of the Hub


• Assists Customer Support team in call outs to solve Customer support escalations


• Implements process improvement initiatives & projects geared towards increasing Hub productivity


• Handle payment transactions and other payment processes


• Coordinates with agency coordinators in overseeing agency teams


• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations