HR Representative

NCR Voyix; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

NCR Voyix in Cebu City is seeking an HR Representative to support policy inquiries, route HR transactions, and interact with managers and employees across channels.

The role requires night shift availability, strong business writing and communication skills, and proficiency with Word, Excel, and Outlook. You will handle high volumes of requests and ensure accurate data in HR tools.

Qualifications

• Bachelor's Degree in Psychology or Human Resource Management.
• Ability to work the night shift.
• 1-2 years of related experience.
• Excellent written and verbal communication skills.
• Proficiency with Word, Excel, and Outlook.
• Attention to detail and good organizational skills.

Responsibilities

• Respond to HR policy and procedure inquiries and assist with the HR Portal.
• Interact with managers and employees via e-mail, web forms, live chat and phone.
• Route requests for HR assistance and resolve standard problems.
• Record data in HR tools and monitor transaction status.
• Prepare error-free written communications and follow up on tasks.
• Generate incident reports and translate/create documents as needed.

Skills

Night shift

Business writing

Verbal communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Organization

1-2 years experience

Education

Bachelor's Degree (Psychology, Human Resource Management)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

Our HR Representative responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

Key Roles and Responsibilities:

• Respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with HR transactions
• Interact with managers and employees via e-mail, web requests, live chat and phone
• Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
• Gathers information and records data in HR tools
• Monitors transaction status and escalates transactions, as necessary
• Prepares error-free written communication including e-mails and letters
• Escalation of appropriate actions to other parties
• Follow up with customers to ensure completion of task within specified performance parameters
• Generates daily and weekly incident reporting, translate/create documents, as necessary
• Night shift to accommodate NAMER operations (flexibility required).
• Involves prolonged periods of PC and telephone usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders.
• Works in a team environment; interacts with multiple internal and external customers.

Qualifications and Experience:

• Bachelor's Degree (Psychology, Human Resource Management)
• Ability to work on the night shift
• 1-2 years of related experience
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
• Attention to Detail and Organization

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."