Helpdesk Manager

Pryce Gases, Inc. (NCR); Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

NCR Voyix Corporation in Cebu City, Philippines is seeking a role focused on client communication, process optimization, and workload management within its operations team. The position emphasizes initiative, decision making, team leadership, and hands-on troubleshooting of POS equipment to support efficiency and customer satisfaction.

Applicants should be prepared to coordinate with multiple departments, drive results, and contribute to ongoing improvements in service delivery.

Qualifications

• Strong initiative and ability to manage a team effectively.
• Strong decision-making skills and drive for results.
• Experience with POS/SCO/NONPOS equipment and troubleshooting.
• Ability to collaborate across departments to improve processes.

Responsibilities

• Maintaining effective communication with the client and other in-house organizations
• Identify, facilitate and implement process improvement ideas to improve efficiency.
• Scheduling and delegating workload
• Maintaining general floor discipline
• Responsible for performance management of the allocated span
• Meet the given targets
• Driving operational initiatives to increase customer satisfaction

Skills

Decision making

Initiative

Team management

Communication

Process improvement

Troubleshooting

POS/Non-POS systems

Client coordination

Operations planning

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Summary & Key Areas of Responsibility

• Maintaining effective communication with the client and other in-house organizations
• Identify, facilitate and implement process improvement ideas to improve efficiency.
• Scheduling and delegating workload
• Maintaining general floor discipline
• Responsible for performance management of the allocated span
• Meet the given targets
• Driving operational initiatives to increase customer satisfaction
• Candidates profile and qualifications:
• Able to take initiative to assist team members
• Strong decision making skills
• Ability to take initiative and drive for results
• Knowledge of the POS/SCO/NONPOS equipment, troubleshooting procedures and ability to expand that knowledge
• Should possess team management and motivational skills
• Experience in technical process will be an added advantage

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.