Healthcare Team Lead - Data-Driven Mentor & Ops Leader

Sheryna; Quezon City; On-site; PHP 446,000 - 893,000; Full time

Job summary

Sheryna is seeking an experienced team lead for its BPO operations in Quezon City. You will manage day-to-day activities, ensure SLA compliance, and mentor trainees to achieve accuracy in data entry.

This role requires 2-4 years of BPO people management, strong communication, and a proactive approach to training and performance management. You will plan shifts, review training records, and report to the Operations Manager.

Qualifications

• Bachelor's degree in Nursing.
• 2-4 years of experience in handling BPO operations and people management.
• Good knowledge of the process.
• Good communication and presentation skills.
• Concern for Training.

Responsibilities

• Mentor trainees to reach efficiency and accuracy in data entry.
• Distribute work among direct reports.
• Ensure training plans and records for all direct reports are completed.
• Mentor and coach the team regularly.

Skills

Team leadership

Mentoring

Data entry

SLA compliance

Communication skills

Attention to detail

Training and development

Education

Bachelor's degree in Nursing

Job description

Sheryna is seeking an experienced team lead for its BPO operations in Quezon City. You will manage day-to-day activities, ensure SLA compliance, and mentor trainees to achieve accuracy in data entry.

This role requires 2-4 years of BPO people management, strong communication, and a proactive approach to training and performance management. You will plan shifts, review training records, and report to the Operations Manager.