Healthcare Support Specialist — Benefits & Care Guidance

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading healthcare company in the Philippines is seeking customer service representatives to respond to inquiries about health benefits and claims. Ideal candidates are fresh graduates or individuals with 6 months of Healthcare BPO experience. The role involves guiding customers in selecting benefit plans and providing real-time resolutions. The company offers competitive pay, training, and other employee benefits.

Benefits

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimbursements

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Qualifications

• Fresh graduates or those with relevant healthcare experience are welcome.
• Candidates must be Filipino citizens.

Responsibilities

• Respond to customer service inquiries regarding benefits and claims.
• Guide customers on healthcare topics and benefit plans.
• Assist with appointment scheduling on behalf of customers.
• Resolve customer inquiries with timely follow-up.

Skills

Good communication skills

Ability to multi-task

Education

Fresh graduate of any 4 yr course

HS/SHS graduate with at least 6 months Healthcare BPO experience

Job description

A leading healthcare company in the Philippines is seeking customer service representatives to respond to inquiries about health benefits and claims. Ideal candidates are fresh graduates or individuals with 6 months of Healthcare BPO experience. The role involves guiding customers in selecting benefit plans and providing real-time resolutions. The company offers competitive pay, training, and other employee benefits.