Healthcare Support Pro — Onsite Makati Night Shift

ISTA Personnel Solutions; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing firm is in search of an experienced Customer Service Representative to join its rapidly expanding team in Makati. The role involves handling client inquiries, providing support through various communication channels, and maintaining accurate records. Candidates should have at least 6 months of BPO experience in US Healthcare and strong English communication skills. The company offers competitive salary, health insurance, and encourages continuous learning.

Benefits

Competitive salary and benefits

Health Insurance with free dependents

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Focus on work-life balance

Opportunities for career growth

Qualifications

• At least 6 months BPO experience handling any US Healthcare campaign.
• Willing to work onsite in Buendia, Makati.
• Amenable to working night shifts.

Responsibilities

• Receiving calls from clients and addressing their concerns.
• Calling clients for verification and processing new prescriptions.
• Providing customer support through different channels.
• Resolving issues and accommodating customer inquiries.
• Maintaining accurate records on customer interactions.

Skills

Good English communication skills (Oral and Written)

Detail Oriented

Ability to multitask

Organized and keen attention to details

Tools

MS Word

Excel

Outlook

Job description

A leading outsourcing firm is in search of an experienced Customer Service Representative to join its rapidly expanding team in Makati. The role involves handling client inquiries, providing support through various communication channels, and maintaining accurate records. Candidates should have at least 6 months of BPO experience in US Healthcare and strong English communication skills. The company offers competitive salary, health insurance, and encourages continuous learning.