Healthcare Scheduler (Onsite)

CallTek; Cebu City; Remote; PHP 400,000 - 600,000; Full time

Job summary

A healthcare service provider is seeking a detail-oriented Healthcare Scheduler in Cebu City. The ideal candidate will have at least 2 years of experience in the U.S. homecare industry, responsible for coordinating staff schedules and managing appointments. This full-time role requires strong communication and multitasking abilities, with proficiency in scheduling software. Fluent English is essential, and experience in home care settings is preferred.

Qualifications

• Minimum of 2 years of experience in homecare scheduling.
• Strong knowledge of U.S. healthcare systems, terminology, and staffing models.
• Fluent in English, both written and spoken.

Responsibilities

• Coordinate and manage daily schedules for healthcare staff.
• Communicate with patients, families, and staff to confirm appointments.
• Monitor compliance with labor laws and healthcare regulations.

Skills

Excellent communication skills

Proficiency in scheduling software

Ability to multitask

Knowledge of U.S. healthcare systems

Problem-solving skills

Customer service skills

Tools

ClearCare

Alaya Care

HomeTrak

Job description

We are looking for a detail-oriented and organized Healthcare Scheduler with at least 2 years of experience in scheduling within the U.S. Homecare industry. The ideal candidate will be responsible for coordinating appointments, managing staff schedules, and ensuring efficient patient and caregiver coverage. This role requires strong communication skills, the ability to multitask, and a deep understanding of healthcare operations.

Key Responsibilities

• Coordinate and manage daily schedules for healthcare staff, including nurses, caregivers, and therapists.
• Communicate with patients, families, and staff to confirm appointments and resolve scheduling conflicts.
• Ensure adequate coverage for all shifts and respond promptly to last-minute changes or call-offs.
• Maintain accurate records in scheduling software and update calendars in real time.
• Collaborate with HR and operations teams to align staffing with patient needs.
• Monitor compliance with labor laws, internal policies, and healthcare regulations.
• Provide excellent customer service and maintain a professional demeanor at all times.

Requirements

• Minimum of 2 years of experience in a homecare scheduling.
• Strong knowledge of U.S. healthcare systems, terminology, and staffing models.
• Proficiency in scheduling software (e.g., ClearCare, Alaya Care, HomeTrak, or similar).
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle high volumes of scheduling requests.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Experience in home care, hospice, or long-term care settings.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Bilingual (Spanish/English) is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Operations Associate (PH | Fully Remote)