Healthcare rostering and allocation specialists

Boomering inc; Pampanga; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO on day one

Vacation & Sick Leave

Desktop setup with backup internet

Annual performance reviews

Employee referrals

Social clubs

Company events

Statutory benefits

Job summary

Boomering is seeking an Afterhours Allocation Consultant to support urgent staffing needs in a fast-paced service operation in Clark Freeport Zone, Pampanga. You will coordinate worker allocations, handle last-minute cancellations, and ensure clear updates to clients, candidates, and internal teams.

The role requires exceptional communication, strong judgment, and the ability to work under pressure in a high-volume environment.

Qualifications

• Bachelor's degree in any four-year course.
• Experience in high-volume call center, workforce scheduling or staffing coordination is highly desirable.
• Experience in recruitment or workforce allocation is an advantage.
• Excellent verbal and written English communication skills.
• Ability to manage multiple urgent requests and work under pressure.
• Strong problem-solving and organizational skills.
• Proficiency with digital platforms and scheduling systems.

Responsibilities

• Monitor incoming staffing requests, assess availability, and coordinate timely shift allocations.
• Respond to last-minute cancellations with suitable replacements and minimize disruptions.
• Manage afterhours calls, emails, and inquiries with clear status updates.
• Identify and escalate unresolved staffing issues, ensuring follow-through.
• Prioritize time-critical requests and maintain organized communication channels.
• Maintain records of allocations, cancellations, and communications for handovers.
• Provide comprehensive shift handovers and contribute to process improvements.
• Adhere to policies, safety procedures, and compliance; report incidents as directed.

Skills

High-volume call center experience

Staffing coordination

Prioritization

Problem solving

Organizational skills

Customer service orientation

Communication skills

Flexibility with shifting schedules

Education

Bachelor's degree (any four-year course)

Tools

Scheduling systems

Job description

About the role

We are looking for a highly organized, proactive, and results-driven Afterhours Allocation Consultant to support our client's fast-paced staffing operations. In this role, you will be responsible for managing urgent staffing requests, coordinating worker allocations, resolving last-minute shift cancellations, and ensuring seamless communication between clients, candidates, and internal teams. The ideal candidate thrives in a high-volume, time-sensitive environment, demonstrates a strong sense of urgency, and takes ownership of operational challenges. Success in this position requires exceptional communication skills, sound judgment, adaptability, and the ability to make quick, accurate decisions while maintaining excellent customer service.

Key responsibilities

• Monitor incoming staffing requests, assess worker availability and suitability, and coordinate accurate, timely shift allocations to meet urgent client requirements.




• Respond immediately to last-minute cancellations, worker withdrawals, and unexpected staffing gaps. Identify suitable replacements, coordinate alternative arrangements, and minimize service disruptions.




• Manage incoming afterhours calls, emails, and staffing inquiries while providing clear, professional, and timely updates on bookings, cancellations, and shift requirements.




• Identify and escape unresolved staffing requests, client complaints, operational risks, and growing inbox backlogs. Take ownership of issues and ensure appropriate follow-through until resolution or handover.




• Effectively prioritize multiple time-critical requests, maintain organized communication channels, and ensure urgent staffing matters receive immediate attention without compromising accuracy.




• Maintain positive relationships with available workers, confirm shift availability and suitability, and support immediate and future staffing requirements. Assist with candidate sourcing and screening when required.




• Work closely with recruitment consultants, account managers, and operational teams to coordinate staffing solutions, share important updates, and support client satisfaction and service delivery.




• Maintain accurate records of shift allocations, cancellations, client communications, and escalations. Ensure relevant information is documented and accessible for operational monitoring and handovers.




• Provide comprehensive shift handovers, highlight outstanding staffing requirements, and contribute to improvements in response times, allocation processes, and overall service efficiency.




• Adhere to company policies, workplace health and safety procedures, and relevant compliance requirements. Promptly report incidents, hazards, and concerns while supporting compliance checks, audits, and return-to-work coordination as directed.

About you

• Bachelor's degree in any four-year course.




• Previous experience in a high-volume call center, workforce scheduling, staffing coordination, dispatch operations, or a similarly fast-paced, service-driven environment is highly desirable.




• Experience in recruitment, resourcing, or workforce allocation is an advantage.




• Excellent verbal and written English communication skills, with the ability to provide clear, professional, and timely updates to clients, candidates, and internal stakeholders.




• Demonstrated ability to manage multiple urgent requests, prioritize competing tasks, and make sound decisions under pressure.




• Strong problem-solving skills, with a proactive approach to identifying staffing challenges and implementing practical solutions.




• Exceptional organizational skills, attention to detail, and ability to maintain accurate records in a fast-moving operational environment.




• Confidence using digital communication platforms, shared inboxes, scheduling systems, and other operational tools.




• Strong customer service orientation, with the ability to handle challenging situations professionally and effectively.




• Flexibility and willingness to work shifting schedules, including early morning and afternoon shifts.

Benefits

• Genuinely caring Leadership Team




• Competitive salary package




• Company-provided full desktop/laptop set-up with backup internet




• HMO on the first day of hire




• 15 Vacation Leaves and 5 Sick Leaves




• Annual Performance Reviews




• Unlimited Employee Referral Incentives




• Employee Loan Facilities




• Social Clubs and Interest Workshops




• Company events, prizes, and performance recognition




• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, Overtime, and Premium Pay

About us

Boomering is an ISO-certified BPO company based in Clark Freeport Zone, Pampanga, dedicated to providing simple, smart, and effective offshoring solutions. We help businesses build reliable, high-performing teams while creating meaningful career opportunities for talented professionals. Our mission is to enrich the lives of our clients and staff through exceptional service, collaboration, and sustainable growth. At Boomering, our S.T.E.P. Core Values—Service, Transparency, Excellence, and Partnership—are at the heart of everything we do. We foster a supportive and inclusive workplace where accountability, open communication, continuous improvement, and teamwork are celebrated.