Healthcare Quality & Audit Analyst - Data-Driven Impact

View Moreicons; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Sagility in Quezon City is seeking a Quality Review & Audit Analyst to support leadership and clients as the point of contact for quality concerns. You will leverage analytical skills to streamline processes and ensure SOP adherence, with a focus on data-driven recommendations and strong communication.

The role requires experience in quality review, proficiency in MS Office, and the ability to influence through data.

Qualifications

• Excellent organizational and planning skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and professionalism.

Responsibilities

• Review calls, emails, and chats for accuracy and identify opportunities; analyze trends from listening sessions.
• Act as a subject matter expert and a resource for team members.
• Engage in quality initiatives to address error trends and process improvement.
• Facilitate national and site-level calibrations and client calibrations.
• Use tools to create analyses that identify customer service deficiencies.
• Champion remediation or proactive initiatives to improve quality.

Skills

Organizational skills

Communication skills

Interpersonal skills

Analytical skills

Facilitation skills

Data analysis

Education

High School Diploma or GED

Six-Sigma Green Belt training

Tools

Microsoft Office

Job description

Sagility in Quezon City is seeking a Quality Review & Audit Analyst to support leadership and clients as the point of contact for quality concerns. You will leverage analytical skills to streamline processes and ensure SOP adherence, with a focus on data-driven recommendations and strong communication.

The role requires experience in quality review, proficiency in MS Office, and the ability to influence through data.