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Omega Healthcare Management Services Inc. is seeking a Quality Lead to drive quality performance within a call center and hospital billing environment. You will manage audit frameworks, quality monitoring, calibration, and continuous improvement initiatives in collaboration with Operations, Training, and Clients.
The role requires experience in QA, data analysis, RCA/CAPA, and hands-on use of QA tools and EPIC, with onsite availability and a shifting schedule as needed.
Omega Healthcare Management Services Inc. is seeking a Quality Lead to drive quality performance within a call center and hospital billing environment. You will manage audit frameworks, quality monitoring, calibration, and continuous improvement initiatives in collaboration with Operations, Training, and Clients.
The role requires experience in QA, data analysis, RCA/CAPA, and hands-on use of QA tools and EPIC, with onsite availability and a shifting schedule as needed.