Healthcare Ops Supervisor - Lead, Coach & Grow

ResultsCX; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading provider of customer experience solutions is seeking a Supervisor Operations for their Healthcare Account in Cebu City. The role involves leading and motivating a team of customer service professionals, overseeing daily operations, and driving continuous improvement. Candidates should have over 2 years of supervisory experience, strong problem-solving skills, and a commitment to exceptional customer service in the healthcare sector.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Generous paid time off and holiday leave

Opportunities for career development and advancement

Collaborative and supportive work environment

Qualifications

• 2+ years of experience in a customer service supervisory or team lead role, preferably within the healthcare industry.
• Demonstrated ability to effectively manage, coach, and develop a high-performing team.
• Strong problem-solving and decision-making skills, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with both customers and colleagues.
• Proficiency in MS Office suite, particularly Excel, and the ability to analyse and interpret data.
• A passion for delivering exceptional customer service and a commitment to the healthcare industry.

Responsibilities

• Provide hands-on leadership and coaching to a team of customer service agents.
• Monitor team and individual performance, identifying areas for improvement.
• Facilitate regular team meetings and one-on-one sessions.
• Collaborate with the broader operations team to implement process improvements.
• Serve as a subject matter expert, providing guidance and resolving complex customer queries.
• Maintain a keen focus on key performance metrics.
• Identify and escalate any issues or concerns to stakeholders in a timely manner.

Job description

A leading provider of customer experience solutions is seeking a Supervisor Operations for their Healthcare Account in Cebu City. The role involves leading and motivating a team of customer service professionals, overseeing daily operations, and driving continuous improvement. Candidates should have over 2 years of supervisory experience, strong problem-solving skills, and a commitment to exceptional customer service in the healthcare sector.