Healthcare Opportunity | TTEC Lipa | Onsite | Up to 25K Package

TTEC; Tangob; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative to be onsite in Lipa, Philippines. You will handle customer inquiries and provide friendly, accurate support to resolve issues and improve the customer experience.

Ideal candidates have at least 6 months in customer service, basic computer skills, and the ability to understand and explain our products or services. The role offers an inclusive culture and development opportunities with a benefits package.

Qualifications

• Completed High School Graduates (Old Curriculum) or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls.
• Research and provide answers to resolve customer issues.

Skills

Customer service experience

Computer literacy

Product knowledge

Education

High School Diploma (Old Curriculum)

2 years in college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed High School Graduates (Old Curriculum) or 2 years in college

• At least 6 months of customer service experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.