Healthcare Customer Service Representative - Seasonal

Ttecjobs; Mexico; Hybrid; PHP 201,000 - 312,000; Part time

Benefits offered by this job

Health and wellness benefits

Tuition reimbursement

Paid time off

Job summary

TTEC is seeking a Seasonal Healthcare Customer Service Representative to work remotely from Pampanga. The role focuses on resolving escalated or complex customer calls with empathy and efficiency, aiming to deliver exceptional customer experiences.

You will handle inquiries, perform research to resolve issues, and support a global customer base while maintaining TTEC’s values and inclusive culture.

Qualifications

• Open to newbies or with customer service experience.
• Completed senior high school or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• Have the right connection – a home internet connection of 25 MBPS.
• Must be residing in Pampanga.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Adaptable

Communication

Product knowledge

Computer experience

Internet connectivity

Education

Senior high school or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Seasonal Healthcare Customer Service Representative working remotely in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between your customers’ experience being just average or exceptional.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies or with customer service experience
• Completed senior high school or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Have the right connection – a home internet connection of25 MBPS(you may do a quick check through Fast.com)
• Must be residing in Pampanga.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.