Healthcare Customer Service Representative

Happee Antz; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

PTO

Job summary

TTEC is hiring a Healthcare Customer Service Representative to be onsite in Lipa, providing empathetic support and resolving customer issues as part of a global team.

This role offers robust training, ongoing development, and a collaborative, inclusive work environment. A healthy benefits package may include PTO, tuition reimbursement, and wellness incentives, aligned with position and policy.

Qualifications

• Completed senior high school or 2 years in college.
• Minimum of 1 year of customer service experience.
• Recognize, apply and explain product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Communication skills

Product knowledge

Computer proficiency

Education

Senior high school or some college

Job description

Healthcare Customer Service Representative

Salary: Salary to be discussed

Job Description:

Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll be Doing

Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.

Requirements:

• Completed senior high school or 2 years in college
• A minimum of 1 year of customer service experience is required.
• Recognize, apply and explain your product or service knowledge
• Computer experience