Healthcare Associate | Apply now in Alabang

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading healthcare company in the Philippines is seeking customer service representatives to respond to inquiries about health benefits and claims. Ideal candidates are fresh graduates or individuals with 6 months of Healthcare BPO experience. The role involves guiding customers in selecting benefit plans and providing real-time resolutions. The company offers competitive pay, training, and other employee benefits.

Benefits

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimbursements

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Qualifications

• Fresh graduates or those with relevant healthcare experience are welcome.
• Candidates must be Filipino citizens.

Responsibilities

• Respond to customer service inquiries regarding benefits and claims.
• Guide customers on healthcare topics and benefit plans.
• Assist with appointment scheduling on behalf of customers.
• Resolve customer inquiries with timely follow-up.

Skills

Good communication skills

Ability to multi-task

Education

Fresh graduate of any 4 yr course

HS/SHS graduate with at least 6 months Healthcare BPO experience

Job description

ROLE AND RESPONSIBILITIES:

• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.

• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well‑being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.

• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.

• You will provide our customer real time resolutions or through comprehensive and timely follow‑up with the member.

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.

JOB QUALIFICATIONS:

• Fresh graduate of any 4 yr course.

• HS/SHS graduate w/ at least 6 months Healthcare BPO experience.

• Good communication skills.

• Ability to multi‑task.

• Must be willing to report in Alabang.

• Must be willing to work on shifting schedules.

• Must be a Filipino citizen.

WHAT WE OFFER:

• Market Competitive Pay Levels.

• Retirement Plan.

• Medical Plan (HMO) from Day 1 of employment.

• Dental, Medical, and Optical Reimbursements.

• Life and Disability Insurance.

• Paid Time‑Off Benefits.

• Sick Leave Conversion.

• Tuition Fee Reimbursement.

• Employee Assistance Program (EAP).

• Annual Performance Based Merit Increases.

• Employee Recognition.

• Training and Staff Development.

• Employee Referral Program.

• Employee Volunteerism Opportunity.

• All Mandatory Statutory Benefits.

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well‑being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.