Healthcare Appointment Setter

Winning Assistants LLC.; Philippines; Remote; PHP 433,000 - 607,000; Part time

Benefits offered by this job

HIPAA training

VPN access

Top training for VA performance

Client holidays off

Job summary

Winning Assistants LLC. seeks a Healthcare Appointment Setter for a part-time, remote role. Work hours are 7:00 AM–11:00 AM, Monday to Friday (EDT), serving US healthcare clients.

You will handle inbound/outbound calls, convert leads to booked evaluations, manage leads in GoHighLevel and schedule in Jane EMR, and assist with light marketing tasks. Minimum 1 year in appointment setting and strong English communication required.

Qualifications

• 1+ year of appointment setting or sales experience.
• Ability to convert inquiries into booked appointments.
• Experience with outbound calling and lead follow-up.
• Familiarity with healthcare privacy requirements.

Responsibilities

• Handle inbound calls from prospective and existing patients, averaging ~10 calls/day.
• Convert inquiries and qualified leads into booked evaluations.
• Conduct outbound follow-ups with prospective and past patients (~25 calls/week).
• Manage leads in GoHighLevel CRM and document follow-up activities.
• Schedule appointments using Jane EMR or similar platforms.
• Assist with secure payment collection and recordkeeping.
• Provide general virtual administrative support and basic marketing content creation when needed.

Skills

Appointment setting

Sales

Lead nurturing

Outbound calling

CRM management

GoHighLevel

Jane EMR

English communication

Tools

GoHighLevel

Jane EMR

Job description

Job Title: Healthcare Appointment Setter
Position type: Part-Time

Working Hours: 7:00 AM – 11:00 AM, Monday - Friday Eastern Daylight Time

Salary rate: $5-$7

Key Responsibilities:

• Handle inbound calls from prospective, existing, and past patients, averaging approximately 10 calls per day.
• Convert patient inquiries and qualified leads into booked evaluations using effective sales and closing techniques.
• Conduct outbound follow-ups with prospective and past patients, averaging approximately 25 calls per week.
• Address patient concerns, overcome objections, and encourage appointment bookings.
• Manage leads through GoHighLevel CRM, maintaining accurate records and follow-up activities.
• Follow a structured callback schedule, including initial contact, a 2-day follow-up, and an additional follow-up 3 days later.
• Reactivate inactive leads and past patients to generate new appointments.
• Schedule appointments using Jane EMR or similar healthcare platforms.
• Assist with secure payment collection and maintain accurate patient and scheduling records.

• Assist with Instagram and Facebook posting, engagement, and basic marketing activities.
• Coordinate with the existing content creator on social media initiatives.
• Manage emails, administrative inquiries, data entry, and recordkeeping.
• Provide general virtual administrative support and assist with basic marketing content creation when needed.

• At least 1 year of experience in appointment setting, sales, or any other similar role.
• Demonstrated ability to convert leads and inquiries into confirmed appointments or consultations.
• Experience in outbound calling, lead nurturing, objection handling, and patient reactivation.
• Confident, persuasive, professional, and patient-friendly phone presence.
• Medical reception, patient coordination, or healthcare appointment-setting experience preferred, particularly in physical therapy, pelvic floor therapy, or women's health is highly preferred.
• Familiarity with GoHighLevel, Jane EMR, or similar platforms; Jane EMR experience is preferred.
• Able to independently manage leads, follow up consistently, and achieve appointment conversion goals.
• Understanding of patient confidentiality and healthcare privacy requirements.
• Basic experience with Instagram, Facebook, and marketing support is an advantage.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.