Head of Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 2,009,000 - 2,902,000; Full time

Benefits offered by this job

Competitive compensation

Career progression

International environment

Professional development

Job summary

Intrepid Asia is seeking a Head of Operations in the Philippines to lead the operations team, oversee backend ecommerce activities, and drive process improvements across inventory, orders, and fulfillment. You will work with 3PLs, platforms, and clients to ensure seamless delivery and a superior customer experience, while aligning with business goals.

The role requires 7-10 years of leadership in ecommerce operations, strong analytical and people-management skills, and the ability to thrive in a

Qualifications

• University degree in any related field.
• 7-10 years successful experience leading a large operations organization, especially from ecommerce corporate.
• Demonstrated success in management of people and strong leadership trait.
• Logical thinker with good analytical and problem-solving skills; strong attention to details and process driven.
• Well organized and good follow up skills.
• Able to create and maintain professional relationships with customers and fulfillment partners.
• Thriving in a fast-paced start-up and Ecommerce environment.

Responsibilities

• Lead the operations team and oversee backend operations for Ecommerce management in Philippines.
• Oversee inventory, orders and returns; coordinate with 3rd party logistics, platforms, and clients to ensure fulfillment success.
• Troubleshoot daily receiving, fulfillment, and delivery issues; identify root causes and drive improvements.
• Collaborate with internal and external stakeholders to ensure smooth operations and best customer experience.
• Drive data reports, analyze metrics, and propose data-backed improvements.
• Understand profit and loss and the relationship of operational activities and decisions.
• Negotiate agreements with vendors and collaboration partners.
• Develop and implement SOPs for various operational models and categories.

Skills

Leadership

Operations management

Analytical thinking

Education

University degree in related field

Tools

Data analytics tools

Job description

Who We Are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

Our Operations Team ensures that everything runs like clockwork behind the scenes—managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.

As a Head of Operations you will take charge of:

• Manage and train operations team and responsible for overall backend operations for Ecommerce management business of Philippines
• Responsible for all day-to-day operational aspects including, inventory, orders and returns management:
  • Coordinate with 3rd Party Logistics Service Providers, Ecommerce platforms and clients to ensure successful execution of fulfillment, orders and processes;
  • Support the team to troubleshoot and resolve daily receiving, fulfillment, and delivery issues, identify root causes and drive continuous improvements and mitigation plans;
  • Work closely with internal and external stakeholders (KAM team, Warehouse and Marketplace/Client) to ensure smooth operations to deliver best customer & consumer experience;
  • Drive daily and monthly operational related data reports, analyze quantitative data, and propose data-backed improvement plans;
  • Monitor and be responsible for inventory health including liaising with finance for reconciliation and cost allocations
  • Own the fulfillment cost metrics and find ways to keep optimising
• Implement regional initiatives and drive local projects to develop and enhance capabilities of the operations function and improve performance efficiency:
  • Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights;
  • Support teams in defining business processes, developing operational roadmaps, and associated system requirements;
  • Establish and consistently strengthen Standard Operating Procedures (SOP) for various operational models and category specific requirements
• Perform other relevant duties according to the business needs
• Drive a culture that emphasizes a People First environment, open communication, empowerment, recognition
• Understand profit and loss, accounting functions, and the relationship of operational activities and decisions
• Negotiate agreements with vendors and collaboration partners

Requirements

• University degree in any related field
• 7-10 years successful experience leading a large operations organization, especially from ecommerce corporate
• Demonstrated success in the management of people and very strong leadership trait
• Logical thinker with good analytical and problem-solving skills; strong attention to details and process driven
• Well organized and good follow up skills
• Able to create and maintain professional relationships with customers and fulfillment partners
• Thriving in a fast-paced start-up and Ecommerce environment

Benefits

• Competitive compensation package and career progression opportunities, reflective of candidate's credentials and contributions
• Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem