Head of Audit Services

Manulife; Quezon City; Hybrid; PHP 2,400,000 - 3,600,000; Full time

Job summary

Manulife in the Philippines is seeking a strategic Head of Audit Services to strengthen governance, risk management and resilience across MBPS, GWAM, and global functions. You will collaborate across locations to drive audit quality and continuous improvement.

You will develop the bi-annual audit plan, manage relationships with areas and regulators, lead data analytics usage, coach the team, and present issues with clear recommendations. Hybrid work arrangement.

Qualifications

• Bachelor’s degree and at least 14 years of relevant audit, risk, compliance, or financial services experience.
• Professional designation (CPA, CA, ACCA, CIA, CISA).
• Strong knowledge of life insurance, asset management, audit methodologies, and risk practices.
• Excellent English communication skills.
• Proven leadership and people management abilities.
• Strong relationship-building and collaboration skills in multicultural environments.
• Ability to challenge the status quo and propose improvements.
• Willingness to work flexible shifts.

Responsibilities

• Develop the bi-annual audit plan based on risk assessment and regulatory needs.
• Build and manage relationships with assigned areas, segments, and countries.
• Assess risk management and internal controls; present issues and recommendations to management.
• Prepare clear and concise audit reports aligned with audit methodology.
• Represent Audit in Audit Committees, Risk Committees, and management meetings.
• Coordinate with regulators and respond to audit-related requests.
• Manage audits within budget and timelines.
• Monitor team and departmental KPIs.
• Lead data analytics usage to improve audit efficiency.
• Recruit, develop, and coach team members.
• Follow up on corrective actions for timely issue closure.
• Ensure audit work meets Manulife’s methodology and IIA Standards.
• Lead or support regional/department initiatives.
• Handle other tasks aligned with your skills and development goals.

Skills

Leadership

People management

Relationship building

English communication

Analytical thinking

Problem solving

Multicultural collaboration

Feedback skills

Strategic thinking

Education

Bachelor’s degree

Professional designation (CPA, CA, ACCA, CIA, CISA)

Tools

Data analytics tools

Audit methodologies

Job description

About The Audit Group

Join Manulife’s Audit and Advisory Services team, where we work with management to strengthen risk controls and organizational resilience. We provide clear, insightful reports to senior management and the Board, supporting excellence, accountability, and continuous improvement.

Our team is energetic, collaborative, and offers exposure to different business areas. We encourage innovation and professional growth, including opportunities to learn data analytics and other advanced tools.

About Our Audit Team

As the Head of Audit Services, you will help support and enhance governance and risk management across the Manulife Group—including MBPS, global functions, Asia, and the Global Wealth and Asset Management (GWAM) segments. You will collaborate with colleagues across 10+ locations in Asia, gaining multicultural exposure while helping shape the future of our audit function.

Position Responsibilities

• Develop the bi-annual audit plan based on risk assessment and regulatory needs.
• Build and manage relationships with assigned areas, segments, and countries.
• Assess risk management and internal controls; present issues and recommendations to management.
• Prepare clear and concise audit reports aligned with audit methodology.
• Represent Audit in Audit Committees, Risk Committees, and management meetings.
• Coordinate with regulators and respond to audit-related requests.
• Manage audits within budget and timelines.
• Monitor team and departmental KPIs.
• Lead data analytics usage to improve audit efficiency.
• Recruit, develop, and coach team members.
• Follow up on corrective actions for timely issue closure.
• Ensure audit work meets Manulife’s methodology and IIA Standards.
• Lead or support regional/department initiatives.
• Handle other tasks aligned with your skills and development goals.

Required Qualifications

• Bachelor’s degree and at least 14 years of relevant audit, risk, compliance, or financial services experience.
• Professional designation (CPA, CA, ACCA, CIA, CISA).
• Strong knowledge of life insurance, asset management, audit methodologies, and risk practices.
• Excellent English communication skills.
• Proven leadership and people management abilities.
• Strong relationship-building and collaboration skills in multicultural environments.
• Ability to challenge the status quo and propose improvements.
• Ability to give and receive constructive feedback.
• Strong analytical and problem-solving skills.
• Results-oriented; able to manage multiple priorities.
• Willingness to work flexible shifts.

Preferred Qualifications

• Experience in sales and product compliance or actuarial work (valuation, pricing).
• Understanding of financial services regulations and risks.
• Familiarity with data analysis tools.
• Experience working with regulators.
• Fluency in Chinese, Malay, or Indonesian is an advantage.

When You Join Our Team

• You’ll be empowered to learn and grow your career.
• You’ll be supported in an inclusive, flexible environment that values well-being.
• You’ll be part of a global team shaping the future of Manulife.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid