Responsibilities
- Ability to identify a good, stylish fit to meet the customer’s hair styling and coloring needs.
- Ability to analyze hair and scalp condition and provide consultation on products/hair services.
- Ability to wash, cut, color, and style hair of various types and textures.
- Actively promote and sell HHS services, products, and membership cards, meeting minimum monthly sales quota.
- Be on time for your shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
- Provide consistent professional hair treatments in accordance with salon protocols and salon best practices.
- Be flexible with your schedule, supporting the needs of the salon.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products while educating and training the Junior Stylists in these areas.
- Uphold the standards of sanitation and sterilization as directed by the company’s policies and procedures.
- Perform prep work and properly clean and restock work area as required.
- Communicate to management any and all occurrences involving staff or salon customers that require attention.
- Actively promote the salon, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
- Handle customer’s questions and concerns professionally and courteously.
- Provide accurate, appropriate, and immediate responses to all requests by customers ensuring complete customer satisfaction.
- Possess ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend formal in-house training and staff meetings for the salon.
- Assist in all areas of salon operation as requested by management.
- Ensure all clients are attended to while always upholding the Happy Heart Salon brand and guidelines.
Qualifications
- Must have at least 4 years of hands-on experience as a Senior Hair Stylist
- Must have enthusiasm and possess excellent customer service and sales skills
- Enjoy working with people and possess a friendly, outgoing personality
- Excellent communication and listening skills, as well as basic computer knowledge
- Profound knowledge of the color wheel and cutting techniques, including men's and women's cuts for all hair lengths
- Ability to promote and sell HHS services, products, and membership cards, meeting minimum monthly sales quota
- Ability to understand and advise clients on best-suited haircut lengths and styles
- Ability to grow and maintain relationships with clients
- Ability to apply hair color using various techniques
- Ability to understand and advise clients on best-suited hair colors and tones
- Impeccable grooming and impressive customer service skills
- Excellent prioritization skills and high attention to detail
- Ability to multitask between different tasks while working under pressure during busy periods
- Passion for the hairdressing industry and eagerness to learn from experienced stylists and technicians
- Commitment to staying ahead of hairdressing trends and continually striving to grow
- Ability to adapt to different electronic management systems
- Must be a team player
Minimum Education and Experience
- Minimum 4 years of experience in hairdressing
- Certificate in hairdressing or equivalent (preferred)