Guest Experience Representative

Anavah Talent; Central Visayas; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic food brand is seeking Guest Experience Representatives to deliver high-quality support for its customer base. This remote role will involve responding to inquiries, resolving issues, and ensuring guest satisfaction during U.S. hours. Ideal candidates should have 3+ years in customer service, strong communication skills, and a dependable, detail-oriented approach. Experience in hospitality or food service is essential, along with a bachelor's degree.

Benefits

Work From Home

Training & Development

Qualifications

• 3+ years in customer success or client service, ideally with U.S. accounts.
• Experience in guest service or food service is required.
• Strong written English and interpersonal communication skills.

Responsibilities

• Respond to guest inquiries and feedback efficiently.
• Resolve issues and create positive guest experiences.
• Coordinate with service teams for smooth delivery.
• Maintain high standards for guest recovery.
• Support ad hoc projects and collaboration.

Skills

Customer service skills

Strong communication

Problem-solving

Detail-oriented

Education

Bachelor's degree (honors preferred)

Job description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM – 10 PM(U.S. Pacific Time)

Who You Are

• A hospitality-minded professional who thrives on creating standout guest experiences
• A strong communicator with a friendly, clear, and empathetic tone
• A proactive problem-solver who remains calm under pressure
• Detail-oriented and dependable in a fast-paced, high-touch environment

What You’ll Do

• Respond to guest inquiries and feedback with care and efficiency
• Resolve issues and turn challenges into positive moments
• Coordinate with kitchen and service teams to ensure smooth delivery
• Uphold high standards for guest recovery and retention
• Support cross-functional collaboration and ad hoc projects

Requirements

• 3+ years in customer success, operations, or client service (U.S. accounts preferred)
• Guest service, restaurant, or food service experience (required)
• Strong written English and interpersonal communication skills
• Critical thinking and ownership mindset
• Bachelor’s degree (honors preferred)

Bonus Points For

• Experience with Grasshopper CX
• Ecommerce support (chat/email) expertise

Benefits

• Work From Home
• Training & Development